• Onsite point of contact for the HSE & Critical data centers
• Responsible for the data centers full audit preparation and recertification
• Provide hands and feet support services
• Maintain records and drawing of schematics of the data centers
• Responsible for all migration of equipment, networking devices and power
• Oversee Access Control System for the facility
• Provide escort and administer badges for internal and external customers
• Responsible for all data center reports to internal and external customers
• Responsible for all DC infrastructure builds and the monitor of mechanical HVAC system
• Responsible for all agreed SLAs and KPIs adherence and compliance

• Supported the operations of the two major RWE data centers in Neurath and Niederaussem districts in Rhein-Kreis Neuss
• Introduced an innovative IT incident management process, reducing the average incident resolution time by at least 20% and significantly improving service reliability.
• Collaborated with the Storage, Infrastructure, Windows and the Network teams to ensure smooth operations of the data centers
• Acted as a single point of contact (SPOC) for all data center hardware related issues
• Prepared and ensured that selected servers meet all the necessary CPU/RAM specifications and the right firmware update for the Commvault procedures
• Responsible for all the Data Center assets inventory management
• Responsible for ensuring any vendor maintenance, replacement or repairs of Data Center assets are properly scheduled and executed to the best interest of the business
• Ensured standard operating procedures, preventive and technical maintenance programs, are well documented to ensure adherence to contracted deliverables including SLA?s and KPI?s
• Provided additional hands on facility support where required
• Responsible for the weekly tape replacements in the data centers
• Responsible for the coordination of activities related to hardware decommissioning, rack moves and services migration within various Data Center

• Used the Cisco operating console to initiate the disk replacement in HPE XP P9500s
• Responsible for the technical maintenance and operations of more than 3000 servers/systems in 3 different EON data center facilities in Hannover
• Responsible for configuring Switch profiles
• Responsible for the replacement and installation of system parts such as DIMMs, Hard drives, Battery Cache Module, Fans, SSD Modules, PSUs, Nodes, Power Modules and Motherboards in various 3par, HPE Proliant systems, NetApps and Hitachi systems.
• Responsible for various hot and non-hot activities replacement activities in 3par Inserv, HPE Storeserv, HPE StoreOnce, NetApp and Hitachi systems
• Responsible for troubleshooting of faulty Module Nodes, using ILO to determine error reports, in various HPE Core Switch Chassis
• Diagnosed network servers or other assets problems and resolve malfunctions
• Used Linux basic commands to run Servicemag, troubleshoot and resolve server issues
• Responsible for the vendor deliveries from the logistics companies to the Data Center facilities as well as handling custom protocols or queries with regards to shipments
• Part of the team that coordinated the successful migration of the company's data centers, ensuring zero downtime and a seamless transition for all users.

• Oversaw the hardware installations of FlexPods, NetApp Storage grids, Cisco UCS, disk shelves and windows servers in collaboration with the Network team and technicians
• Racked/stacked and decommissioning of servers, CAT 5/6 and Single/Multi mode cable runs as well as testing of copper and fiber cable runs.
• Monitored and troubleshoot of the temperature, oxygen, humidity, and UPS loads of the data center space using Oxyreduct and Orion systems, resulting in zero downtime of technology equipment and improved efficiency of HVAC operations
• Troubleshoot cisco switches to verify correct port assignments and SFP connectivity of servers
• Deployed, configured, and maintained network equipment that supports LAN/WAN activities
• Managed tickets and communication via the Assyst and Bulpros portals
• Maintained asset information in an approved CMDB format

• Managed Service Requests, Change incidents and Problem tickets via ServiceNow through a series of actions, either face-to-face, over the phone or emails.
• Installed, deployed and configured window operating systems and applications
• Imaged of laptops and reconfiguring of asset devices
• Troubleshoot and resolved Printer, Microsoft outlook and VPN issues
• Troubleshoot telephone systems via the Vodafone/mdm/Nfon portal, diagnosing and resolving hardware or software faults
• Replaced parts as required, providing support, including procedural documentation, asset management and relevant reports
• Set up new users' accounts and network profiles, granting group rights via Active Directory, and dealing with password issues

• Racked and stacked Dell, Lenovo and HP server types
• Liaised with multiple development and support providers to pull together asset supplies, management and implementations
• Diagnosed network servers or other assets problems and resolve malfunctions
• Oversaw repairs, technical improvements and installation of new systems and technology
• Supervised and directed onsite staff for faster resolutions and turnarounds
• Drafted and submitted final reports upon completion of Scope of Work
• Closed at least 95% of assigned tickets/tasks

• Serve as the first point of contact for clients seeking assistance over the phone or email
• Perform remote troubleshooting for MacOS and Windows 7/8/10 devices through diagnostic techniques and pertinent questions
• Determine the best solutions based on the issues and details provided by clients
• Escalate unresolved issues to the next of level of support personnel
• Respond to calls from new and existing clients, diagnose and fix over the telephone where possible, or at the desk side supporting network, desktop applications, hardware and software.

• Lead Network Engineer on sites
• Installed and configured Fortinet Firewall/Gateway, 2 x Fortinet Switches and Level 4 Routers
• Patched components to form the new infrastructure solution and testing after overall completion
• FRN Structured Cabling to provide a plug a play cabling extension infrastructure, that runs from the new Cabinet to the locations of the DSL Line socket, Production Switch (normally housed in the front desk), Internet Switch (normally house in the back office) and the existing termination point (Cisco Router ? normally back office). The additional cabling is presented in a 24 Port Patch panel
• Installed Wifi Access Points (2 x Internal and 2 to 4 x External) and also RJ4S outlet sockets to allow the cabling to be patched in on installation from a central location

• Responsible for the installation and maintenance of all IT equipment such as printers and computers
• Resolved Microsoft 365 and Printer issues
• Supported end users on complex technical issues including problems related to applications and client computers
• Provided fast and accurate troubleshooting, asset management and repair logistics
• Administered the IT department policies and procedures to all the employees

6-2-1 System Decommissioning Project will save Adidas AG in excess of ?10 million by 2021

• Team Lead of the WorkSet team for the IT business process design
• Developed Agile guidelines for the initiation, executing, controlling, and closing project management phases to achieve the KSR goals and ensure success within the timeframe
• Used Scrum to develop bucket phases to easily ascertain the exact increments for each system decommissioning process
• Ensured technical coordination between several decommissioning processes
• Developed global tracking modality for the business case to ensure maximum compliance.
• Ensured KPIs metric tracking and system life cycle updates in LeanIX Inventory Portal
• Shared information via the Corporate Information System and adapted decommissioning processes with complexity feedbacks, business intelligence dashboards in Smartsheets and existing working instructions from the board areas and global markets
• Identified, managed and prepared the case benefits for monthly updates to the Steering Committee

• Responsible for the cost optimization and growth strategy of the business
• Reviewed financial/marketing reports, prepared budgets and identifying potential risks on time
• Created advertising campaigns, social media campaigns and face-to-face events including networking and direct sales
• Developed operational policies, procedures and training
• Increased the number of registered members by over 100% through consistent social media marketing promotions
• Provided input to the strategic planning process, investment plans and to related budget preparation

• Presented company solutions and products to potential leads
• Closed sales leads in excess of ?100 thousand
• Managed blockchain projects and queries across Western Europe and Sub-Saharan Africa
• Managed application development from requirements gathering to design, configuration/development, validation, and rollout
• Using Scrum methodology to developed epics involving user stories
• Raised and assigned agile developmental and bug tickets in Jira sprints
• Discussed and estimated new functionalities for customers example configuration, hosting and deployment of products in Google Cloud Suite, EDI, AWS and Azure, mobile apps and managed the implementation in accordance to the IT, Customer Service and Marketing Department requirements
• Provided cross-departmental support for piloting and promoting service introduction and transfer into operation of new and changed products and services by facilitating training activities for customers
• Collaborated closely with the internal IT team including the UI/UX team, Architects, Backend Team, Engine Team, QA Testers and Sys Admins to deliver the best budget solutions
• Provided after-sales support and managed client relationships

• Developed and implemented online advert concepts across media channels
• Acquired clients through Telesales across the Middle East and North African regions
• Conducted Social Media Marketing to bolster community engagement
• Implemented Search Engine and Content Optimization processes for the website

• Communicated with clients and customers about their experiences with MTN services
• Provided advice on purchasing products or services
• Acted as an escalation point for issues or problems raised by the end users
• Assisted with the activation orders for MTN services
• Responded to customer queries and complaints and ensuring that corrective actions are implemented using CRM