Experienced leader with a solid background in coordinating global IT service delivery, ensuring that DHL IT Services meet the expectations
Aktualisiert am 03.09.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 03.09.2024
Verfügbar zu: 100%
davon vor Ort: 100%
IT-Infrastruktur
ITIL Zertifizierung
Service-Management
Portfoliomanagement
Changemanagement
Change Request Management
Service-Level-Agreement
Continuous process improvement
Compliance and risk management
Measurement and reporting
IT Asset Management
Vendor relations
Stakeholdermanagement

Einsatzorte

Einsatzorte

Bonn (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2 years 3 months
2022-01 - 2024-03

End User Service Dashboard

Owner
Owner

Develop and maintain an End User Services dashboard in PowerBI to monitor the global desktop hardware lifecycle and key performance indicators

MS Power BI
1 year
2023-01 - 2023-12

Global Content Management

Evangelist, Mentor, Product management, Project Management
Evangelist, Mentor, Product management, Project Management

Drove the transition of 70% of local solutions to a centralised Global Content Management System, standardising organisational practises.

APPSPACE
DHL Express
1 year
2023-01 - 2023-12

Deployed Chrome OS PCs

Evangelist, Product Manager, Project Manager
Evangelist, Product Manager, Project Manager

Management deployment of 2.5K Chrome OS PCs within a year, improving web-based access and user experience.


Google Chrome OS
2 years
2022-01 - 2023-12

Flexible Workspace

Project Manager, Product manager
Project Manager, Product manager

Lead the deployment of the Flex Workspace initiative, empowering over 6K global users with enhanced workspace booking capabilities

APPSPACE workspace
7 years
2017-01 - 2023-12

Global IT Asset Management

Global Project lead
Global Project lead

Implemented a comprehensive Global IT Asset Management framework, overseeing more than 500K DHL-owned and leased devices

ServiceNow

Aus- und Weiterbildung

Aus- und Weiterbildung

2 months
2024-05 - 2024-06

ITIL foundation

ITIL Expert,
ITIL Expert
1 year 5 months
1990-01 - 1991-05

Bachelor

Commerce, Mumbai University
Commerce
Mumbai University
Financial accounting

Position

Position

My current role is of Global IT Infrastructure Manager ( Desktop and Collaboration). I am searching for a similar role or that matches my experience in the last role held at DHL Express

Direct 20 global IT services to support operations and sustainable growth across DHL. Lead the deployment of the Flex Workspace initiative, empowering over 6K global users with enhanced workspace booking capabilities. Implement a comprehensive Global IT Asset Management framework, overseeing more than 500K DHL-owned and leased devices. Develop and maintain an End User Services dashboard in PowerBI to monitor the global desktop hardware lifecycle and key performance indicators. Ensure consistent delivery of software and patch updates, maintaining system integrity and user satisfaction. Conduct quarterly vendor meetings, aligning with PC hardware vendors on new technologies and roadmap strategies, ensuring strategic alignment and innovation adoption.

Kompetenzen

Kompetenzen

Top-Skills

IT-Infrastruktur ITIL Zertifizierung Service-Management Portfoliomanagement Changemanagement Change Request Management Service-Level-Agreement Continuous process improvement Compliance and risk management Measurement and reporting IT Asset Management Vendor relations Stakeholdermanagement

Schwerpunkte

Infrastructure Management
Experte
Service Level management
Experte
Portfolio/Product management
Experte
Measurement and reporting
Experte
Compliance and risk management
Experte
Service management
Experte

Einsatzorte

Einsatzorte

Bonn (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2 years 3 months
2022-01 - 2024-03

End User Service Dashboard

Owner
Owner

Develop and maintain an End User Services dashboard in PowerBI to monitor the global desktop hardware lifecycle and key performance indicators

MS Power BI
1 year
2023-01 - 2023-12

Global Content Management

Evangelist, Mentor, Product management, Project Management
Evangelist, Mentor, Product management, Project Management

Drove the transition of 70% of local solutions to a centralised Global Content Management System, standardising organisational practises.

APPSPACE
DHL Express
1 year
2023-01 - 2023-12

Deployed Chrome OS PCs

Evangelist, Product Manager, Project Manager
Evangelist, Product Manager, Project Manager

Management deployment of 2.5K Chrome OS PCs within a year, improving web-based access and user experience.


Google Chrome OS
2 years
2022-01 - 2023-12

Flexible Workspace

Project Manager, Product manager
Project Manager, Product manager

Lead the deployment of the Flex Workspace initiative, empowering over 6K global users with enhanced workspace booking capabilities

APPSPACE workspace
7 years
2017-01 - 2023-12

Global IT Asset Management

Global Project lead
Global Project lead

Implemented a comprehensive Global IT Asset Management framework, overseeing more than 500K DHL-owned and leased devices

ServiceNow

Aus- und Weiterbildung

Aus- und Weiterbildung

2 months
2024-05 - 2024-06

ITIL foundation

ITIL Expert,
ITIL Expert
1 year 5 months
1990-01 - 1991-05

Bachelor

Commerce, Mumbai University
Commerce
Mumbai University
Financial accounting

Position

Position

My current role is of Global IT Infrastructure Manager ( Desktop and Collaboration). I am searching for a similar role or that matches my experience in the last role held at DHL Express

Direct 20 global IT services to support operations and sustainable growth across DHL. Lead the deployment of the Flex Workspace initiative, empowering over 6K global users with enhanced workspace booking capabilities. Implement a comprehensive Global IT Asset Management framework, overseeing more than 500K DHL-owned and leased devices. Develop and maintain an End User Services dashboard in PowerBI to monitor the global desktop hardware lifecycle and key performance indicators. Ensure consistent delivery of software and patch updates, maintaining system integrity and user satisfaction. Conduct quarterly vendor meetings, aligning with PC hardware vendors on new technologies and roadmap strategies, ensuring strategic alignment and innovation adoption.

Kompetenzen

Kompetenzen

Top-Skills

IT-Infrastruktur ITIL Zertifizierung Service-Management Portfoliomanagement Changemanagement Change Request Management Service-Level-Agreement Continuous process improvement Compliance and risk management Measurement and reporting IT Asset Management Vendor relations Stakeholdermanagement

Schwerpunkte

Infrastructure Management
Experte
Service Level management
Experte
Portfolio/Product management
Experte
Measurement and reporting
Experte
Compliance and risk management
Experte
Service management
Experte

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