Business Analysis, Program / Project / Change Management, Digital Strategy / Transformation & Automation, Business Process, Migrations, Agile, Scrum
Aktualisiert am 03.04.2024
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Verfügbar ab: 08.04.2024
Verfügbar zu: 100%
davon vor Ort: 80%
Project Management
Product Management
Changemanagement
business transformation
Product Management
Transition Manager
Outsourcing-Projekt
program management
Banking
nearshoring
offshoring
IT-Strategie
Business Analyse
Consulting
Outsourcing
strategy
Migrationsplanung
Insurance Company Information System
Requirement Engineer
Business Process Management
Process Management
agile
Transformator
English
German

Einsatzorte

Einsatzorte

Munich (+100km) Frankfurt am Main (+20km) Berlin (+100km) Hamburg (+20km) Stuttgart (+20km) Malchin (+100km) Stade (+150km) Höxter (+100km) Haldensleben (+75km) Schwalmstadt (+75km) Essen (+75km) Ibbenbüren (+75km) Cochem (+75km) Bonn (+75km) Soest (+50km) Darmstadt (+75km) Homburg (Saar) (+50km) Tübingen (+100km) Titisee-Neustadt (+75km) Mindelheim (+100km) Erlangen (+100km) Deggendorf (+75km)
möglich

Projekte

Projekte

3 Jahre 7 Monate
2020-09 - heute

Accelerators / Startups

CEO, Business Mentor
CEO, Business Mentor

(on request) is my latest startup based in Munich, launched at the peak of the pandemic (Sep 2020) with the foresight that the German mittlestand companies will outsource as they cannot afford top IT & Consulting firms, and the gap in the European startup ecosystem where startups are not using social media, explainer videos or outsourcing their software development.

  • InsurTech Hub Munich
  • Plug and Play, Insurance, Munich
  • Startplatz, Cologne
  • Ambassador, GINSEP (German-Indian startup exchange program), Berlin
  • 5-HT Digital Hub - Chemistry & Health
  • DigitalWell Venture ? Scandinavia

on request
Munich
10 Monate
2022-03 - 2022-12

Allianz Risk Consulting

External Management Consultant SAFe Atlassian JIRA Atlassian JIRA Agile ...
External Management Consultant
Allianz Global Corporate & Specialty. AGCS is the Allianz centre of expertise for global business insurance and large corporate and specialty risks. With a worldwide network in more than 210 countries and territories.
  • Feasibility study for new IT tools, including legal requirements of data residency and business requirements.
  • Solutioning the integration between legacy systems and legacy systems with new age systems.
  • Data Migration planning for integrating legacy systems with new-age systems.
  • Defining the division's Operations Strategy for 2023.
  • Documenting the change of the legacy system into the cloud.
  • Revision of the SLAs across the regions and Allianz entities.
  • Capitalisation of the Program.
  • Writing and refining Epics and defining them for the IT teams to write up user stories and develop the product.


Roles

  • Deputy Product Owner for a workstream on a Global Program running on SaFe methodology.
  • Management Consultant to the Program Director Transformation
  • Management Consultant to Global Head of Global Business Solutions

Azure LC 360 MS Visio UI Path
SAFe Atlassian JIRA Atlassian JIRA Agile Atlassian Confluence Microsoft Dynamics Program Agile Softwareentwicklung Product Management CSPO Strategieberatung Strategieplanung
Hybrid, Munich
4 Jahre 4 Monate
2017-09 - 2021-12

Platform that assists customers

Advisor on Board and Interim COO
Advisor on Board and Interim COO

Platform that assists customers with their talent generation strategy and help develop candidate pipelines. Our talent strategy consulting services will help define the talent the companies need and attract it to their business.

  • Define the Digital Strategy for Stellify and its clients and create a roadmap to increase their Digital footprint
  • Deliver the Search Engine Optimization and Social Media strategies
  • Customer Relationship Management
  • Candidate Pipeline acquisitions
  • Build the future for Stellify, including AI and Video capabilities
Stellify GmbH
1 Jahr 4 Monate
2017-09 - 2018-12

Implementation of Stellify Website

Co-Founder / Mentor SEO Digital Marketing Website Optimization ...
Co-Founder / Mentor
  • (on request) aims to be the platform that assists customers with their talent generation strategy and help develop candidate pipelines whilst connecting candidates with excellent career opportunities. 
  • The talent strategy consulting services will help define the companies' talent and attract it to their business.
Website Design Website Content Website-Optimierung
SEO Digital Marketing Website Optimization Website-Monitoring Websites Facebook Marketing Google Adwords Linkedin Marketing Digital Strategy Go to Market Strategy CRM Google Analytics Videostreaming Digitales Video Content Management Content Marketing
on request
Munich, Germany
1 Jahr 3 Monate
2016-11 - 2018-01

Rollout of itsmyloyalty App

CEO and Founder After Sales Pre-Sales Sales ...
CEO and Founder

[company by request] rebranded to itsmyloyalty in March 2017, pivoting the model from a Business to Customer (B2C) to a Business to Business to Customer (B2B2C), focusing on helping Banks and Businesses retain their customers and increase revenue through Predictive Analytics and Artificial Intelligence

 

Itsmyloyalty built capabilities to help Banks

  • Increase their card transactions by recommending to their customers offers curated by the banks on a mobile platform
  • Analyze the customer location journey and potential places where customers would spend
  • Based on the above analysis, provide data points for banks to negotiate better deals for their customers
  • Position significant opportunities for privileged customers of the bank

Itsmyloyalty built new age breakthrough concepts & technology for businesses to increase revenue

  • A software independent solution that could sit on top of any Business?s point of sale software (PoS) and capture customer data ? Businesses didn?t need to invest on a CRM software ? a SaaS approach.
  • Create, Run and Manage Loyalty Programs
  • Analyse data of the customer to position offers and products based on the customers unit level purchase behaviour. Like offers on Single Malts to a whisky drinker.
  • Provide predictive behaviour of the customers based on purchase history by building Digital Personas of the customer
  • Connected the Bank?s customer to drive more traffic
android iOS Angebotsmanagement Business to Consumer Big Data Analytics ArtificialIntelligence as a Service Content Marketing Digital Marketing
After Sales Pre-Sales Sales Business Development B2C Marketing EMail-Marketing Marketing marketing concept Facebook Marketing SEO Google Adwords Product Owner Portfolio Management Business to Customer Business Analysis Business to Business Angebotsmanagement Advertising pricing Power Point Digital Strategy Digital Transformation
[company by request]
Bangalore India
4 Jahre 6 Monate
2013-08 - 2018-01

A Social platform for customers to share their food journey

CEO
CEO

  • The App was launched with the idea of profiling customers and their eating habits and use predictive modeling to recommend to them the best restaurants to eat in based on their Taste, Preference and Behaviour. It took its own course and multiple features were added like.
    • A Social platform for customers to share their food journey
    • A Coupon ecosystem that recommended offers based on the customers profile
    • Gamification, where customers creating content could compete with others and win contests.
  • The App had filed a Provisional Patent called Nativity Rating. When customers look at ratings across any domain, they are not provided the exact ratings from our community ? Like Indians rating an Indian restaurant in Germany. The App rebranded to itsmyloyalty in March 2017, pivoting the model from a Business to Customer (B2C) to a Business to Business to Customer (B2B2C), focusing on helping Banks and Businesses retain their customers and increase revenue through Predictive Analytics and Artificial Intelligence. Itsmyloyalty built capabilities to help Banks.
  • Increase their card transactions by recommending to their customers offers curated by the banks on a mobile platform
  • Analyze the customer location journey and potential places where customers would spend
  • Based on the above analysis, provide data points for banks to negotiate better deals for their customers
  • Position significant opportunities for privileged customers of the bank
  • Itsmyloyalty built new age breakthrough concepts & technology for businesses to increase revenue.
    • A software independent solution that could sit on top of any Business?s point of sale software (PoS) and capture customer data ? Businesses didn?t need to invest on a CRM software ? a SaaS approach.
    • Create, Run and Manage Loyalty Programs
    • Analyse data of the customer to position offers and products based on the customers unit level purchase behaviour. Like offers on Single Malts to a whisky drinker.
    • Provide predictive behaviour of the customers based on purchase history by building Digital Personas of the customer
    • Connected the Bank?s customer to drive more traffic


Key Roles:

  • Product Owner ? Concept to Delivery
  • Go To Market Strategy
  • Business Development
  • Sales & Operations
  • Alliance Partnerships & Key stakeholder Management
  • Legal
  • Accounting
on request
2 Jahre
2016-01 - 2017-12

Go to Market with the Product / App

CEO and Founder Pre-Sales sales After Sales ...
CEO and Founder

Once the development of the product was done, it was time to take to the market andd sell it to customers. On one side we had to acquire users to download the app / sign up on the website and the other side acquire B2B customers who were our revenue. With a team of 3 sales people and 5 digital media, we built 10000 users and 60 customers in 7 months.

  • Product Owner – Concept to Delivery
  • Go To Market Strategy
  • Business Development
  • Sales & Operations
  • Alliance Partnerships & Key stakeholder Management
  • Digital Strategy
  • Socila Media
  • SEO
  • Customer Acquisition
  • B2B sales
Android iOS Coupons Offers Angebotsbearbeitung Angebotsmanagement API Point of Sale
Pre-Sales sales After Sales Point-of-Sales Digital Strategy Digital Media Facebook Marketing Google adwords SEO
[company by request]
Bangalore, India
1 Jahr 5 Monate
2015-08 - 2016-12

Rollout of [name by request ]Platform

CEO and Founder Portfolio Management Enterprise Product Information Management Product Owner ...
CEO and Founder
  • [platform by request] was launched with the idea of profiling customers and their eating habits and use predictive modeling to recommend to them the best restaurants to eat in based on their Taste, Preference and Behaviour. It took its own course and multiple features were added like.
    • A Social platform for customers to share their food journey
    • A Coupon ecosystemthat recommended offers based on the customers profile
    • Gamification, where customers creating content could compete with others and win contests.

  • [platform by request] had filed a Provisional Patent called Nativity Rating. When customers look at ratings across any domain, they are not provided the exact ratings from our community ? Like Indians rating an Indian restaurant in Germany.


Key Roles:

  • Product Owner ? Concept to Delivery
  • Legal
  • Accounting
Android iOS
Portfolio Management Enterprise Product Information Management Product Owner Legal Accounting budgeting HR IT Operations Digital Strategy product design Product UI Product UX
on request
Bangalore, India
6 Monate
2015-07 - 2015-12

Rollout of Vendor Management for the Division

Business Operations Manager Collaborative Project Management Project Management Outsourcing ...
Business Operations Manager
  • As part of the Globall Vendor Management initiative the dicision had to allign to the new system
  • This meant mapping over 700 vendors across 100 countries for the 7 lines of business, making them compliant in terms of having pre-signed contracts, legally contracted and adding them to the vendor portal for transferring the work to them
  • Training the 350 staff on hoe to use the vendor portal plus training the outsourced team to manage the admin work
MS Excel MS Visio MS Powerpoint
Collaborative Project Management Project Management Outsourcing Training Change Management
Allianz Global Corporate Specialty SE
Munich, Germany
4 Jahre 5 Monate
2011-08 - 2015-12

Outsourcing Operations to Cost Effective Centers

Business Operations Manager Change Management Portfolio Management Project Management ...
Business Operations Manager

Allianz Global Corporate & Specialty is the Allianz center of expertise for global business insurance and large corporate and specialty risks. With a worldwide network in more than 210 countries and territories, AGCS is one of the very few global insurers with an exclusive focus on the needs of global corporate and specialty clients.


Proficiency:

  • Strategic Consulting ? Created Global Operating Models
  • Business Transformation through Digital Automation ? Created a global CRM from scratch to centrally capture critical customer insurance data, complete business management from planning to execution for all Lines of Business and Regions
  • IT Solutioning and Change
  • End to End Project Management from Concept to Delivery
  • Business Requirement Analysis and Business Process Improvement
  • Offshoring & Centralizing Operations
  • Due Diligence ? Vendor selection

Deliverables:

  • 5 Million Euros per year saved by Offshoring & Centralizing Operations
  • Service Provider Management ? Setup & Managed KPIs of Operation Teams
  • Digital Automation of Business Processes (IT Solutioning and Global Processes)
  • Managed Business projects with Global roll outs for Business Change and IT rollouts / upgrades ? Across 30 countries
  • Built the legal process for 3rd party contracting. Compliant according to US, German, French, UK and Singapore local Laws & Regulations ? 400 third party contractors onboarded across the world
  • Core Business Process efficiency gains ? 1 million euros a year savings
  • Other Global Business processes ? 500k euros a year savings
  • Innovation strategy and Management ? built the innovation model for the division

Regions Managed:

  • Europe ? Region Germany, France & UK
  • Americas
  • Asia incl. Australia
MS Visio MS Excel MS Powerpoint MS Project
Change Management Portfolio Management Project Management certified Project Manager Global Change Outsourcing Outsourcing-Projekten offshoring nearshoring Culture Management Budgetmanagement
Allianz Risk Consulting at Allianz Global Corporate & Specialty (AGCS SE)
Munich, Germany
3 Jahre 6 Monate
2012-01 - 2015-06

Centralisation of Global Operations

Business Operations Manager Project Management Business Process Management Process Management ...
Business Operations Manager
  • As part of global target operating model, most internal operations staff across the world had to be centralised to cost effective centers whilst ensureing the staff are upskilled to higher roles
  • The project covered operational staff across 5 continents and had to be moved to Allianz India
  • This involved placing the existence staff with roles that map their skills, like moving accounting people to accounting or legal admin people to legal etc
  • This created a total savings for the company of 2 Million euros a year
MS Visio MS Excel MS Powerpoint Lotus Notes/Domino
Project Management Business Process Management Process Management Business Process Analysis Change Management Program Management Training Outsourcing Process Mapping HR
Allianz Global Corporate Specialty SE
Munich, Germany
6 Monate
2014-04 - 2014-09

Rollout of Internal Vendor Management Process

Business Operations Manager Project Management Process Management Business Process Management ...
Business Operations Manager
  • New Audit and Legal requirements made changes to the vendor contracting process
  • The process where, legal had to verify many pre-authorisation steps which were outsourced and Legal would look at the final contractual terms
  • This also involved compliance with respect to Solvency 2 regulations and Plus anti-corruption laws
  • Process was created with multiple handoffs to create the entire lifcyle and acceptance from Legal before contracting with the vendor with a 5 step authentication model
MS Visio MS Excel MS Powerpoint MS Word
Project Management Process Management Business Process Management Business Process Analysis Outsourcing Training
Allianz Global Corporate Specialty SE
Munich, Germany
6 Monate
2013-01 - 2013-06

Rollout of ARCNET 2.0

Business Operations Manager Training Change Management GUI Testing ...
Business Operations Manager
  • ARCNET was the main tool of the division and had to got through an upgrade with its CRM, Microsoft Dynamics
  • With the upgrade, all the 5 Global Regions across 37 countries and all Outsourced teams had to be trained, enure training was managed and completed and all staff had cleared the assessments
  • Ensure the upgrade was a success from an IT Implementation side, which meant Testing the product and rollout
  • Ensure the staff started using the new tool seamlessly
Microsoft dynamics CRM MS Powerpoint MS Excel MS Word MS Visio
Training Change Management GUI Testing Product Testing Training Management Project Management
Allianz Global Corporate Specialty SE
Munich, Germany
5 Monate
2011-08 - 2011-12

Rollout of Inter-Continental Travel Guidelines

Business Operations Manager Business Process Management Process Mapping Process Roll Out ...
Business Operations Manager
  • The Global Travel guidelines were released for the company and a process had to be released to get appropriate sign off's especially for Inter Continent Travel
  • The process was created and rolled out across 37 countries and 350 staff in the division and adhered to the overall company guidelines
  • The process involved, compliance tracking, sign off's and analytics
MS Visio MS Powerpoint MS Excel MS Outlook
Business Process Management Process Mapping Process Roll Out Change Management Project Management
Allianz Global Corporate Specialty SE
Munich, Germany
5 Monate
2011-08 - 2011-12

Setting up Virtual Assistant Services

Business Operations Manager Change Management Process Management Project Management
Business Operations Manager
  • With more than 10000 hours a year going into meetings for the 350 staff in the division, a virtual assistant service was setup for them to dial in to the meeting and send out the minutes of the meetings thus saving nearly 1000 plus hours
  • The virtual assistant will also create presenations for the staff for internal and external use
  • The presenations would adhere to the branding guidelines of Allianz
  • Plus they will also help in itinerary management by booking travel requirements, including hotels and car rentals
MS Excel MS Visio
Change Management Process Management Project Management
Allianz Global Corporate Specialty SE
Munich, Germany
4 Monate
2011-04 - 2011-07

Global Roll Out of ARCNET

Senior Manager Business Change & Transformation Training Project Management Change Management
Senior Manager Business Change & Transformation

ARCNET was the main tool of the division and had to got through an upgrade with its CRM, Microsoft Dynamics.

  • With the upgrade, all the 5 Global Regions across 37 countries and all Outsourced teams had to be trained, enure training was managed and completed and all staff had cleared the assessments.
  • Ensure the upgrade was a success from an IT Implementation side, which meant Testing the product and rollout. Ensure the staff started using the new tool seamlessly.

MS Powerpoint MS Dynamics MS Word
Training Project Management Change Management
Allianz Cornhill Information Services
London, UK
2 Jahre 11 Monate
2008-09 - 2011-07

Lead and delivered the Operation?s work stream for a large IT Project

Senior Manager Business Change & Transformation
Senior Manager Business Change & Transformation

Allianz Cornhill was a wholly owned offshore unit of Allianz Insurance PLC UK. The organisation mainly focuses on Business Process Outsourcing, Software Development and other IT Enabled Services.

  • Lead and delivered the Operation?s work stream for a large IT Project spanning the America?s, Europe & Asia Pacific. 
  • The role was to define & set up global processes, cutting across different Lines of Business and Regions and transform the existing work areas & working patterns, Solutioning into application development, ensuring delivery of these processes & applications and incorporating change, leading to huge cost benefits with estimated yearly savings at ? 10 Million.


Proficiency

  • Business / Organization Change ? Ensure delivery of Organisational Strategy/ Target Operating Models / Objectives and smooth transition of Change
  • End to End Project Management from Concept to Delivery,
  • Portfolio Management
  • PMO & PSO set up & Management including Project Management Life Cycle (PMLC)
  • Outsourcing, Offshoring and Transitions
Allianz Cornhill Information Services (ACIS)
7 Monate
2010-10 - 2011-04

IT Solutioning

Senior Manager Business Change & Transformation Business Process Management Outsourcing IT Solutioning ...
Senior Manager Business Change & Transformation

After the entire Business Porcess Mapping and sign off, the process had to be translated into IT solutions for the outsourcer to build the ARCNET tool.

This involved continous testing and iterative product build.

A total of 60 people worked in this phase, including business, the IT outsourcer and my team to ensure we get the tool right.

MS Visio MS Powerpoint MS Project MS Dynamics
Business Process Management Outsourcing IT Solutioning Project Management IT Testing product developement
Allianz Cornhill Information Services
London, UK
11 Monate
2010-06 - 2011-04

Creating & Rollout of Target Operating Model

Senior Manager Business Change & Transformation Operations Strategy system implementation ...
Senior Manager Business Change & Transformation

One of the most important aspects of the Overall Project was to create a target operating model for the division, ensuring centralisation of roles and skills whilst creating new roles to support the entire division of 350 staff across 35 countries.

The Operating model had the following aspects built into it

1. Operations

2. Outsourcing

3. Change Management team

4. Internal IT Product Owner

5. Training Manager

6. Legal

7. Compliance

8. Audit

9. Budgeting 

10. Cost center Management

11. Project Management

12. Process Management

Operations Strategy system implementation Business Process Management Change Management Culture Management Outsourcing
Allianz Cornhill Information Services
London, UK
8 Monate
2010-04 - 2010-11

Business Process Analysis of ARC

Senior Manager Business Change & Transformation Business Process Analysis Process Management Change Management ...
Senior Manager Business Change & Transformation

Allianz Global Corporate Specialt was created a few years ago and the project involved us to Business Process the entire division of Allianz Risk Consulting, spanning 35 countries, 5 regions, 7 lines of Business and 15 smaller companies which were to be bought into one GLOBAL PROCESS.

With a team of 5 analysts in my team, we travelled across the world to map the process and create one giant process that was then signed off to build a tool called ARCNET.

Highly time sensitive and very fast project enivroement. This Phase of the project cost 2 million Pounds

Insurance Company Information System MS Visio MS Project MS Powerpoint MS Word
Business Process Analysis Process Management Change Management Requirement Analysis Requirement Gathering
Allianz Cornhill Information Services
London, UK
11 Monate
2007-11 - 2008-09

Set up & Management of the Change Office

Manager Business Change & Migrations Project Management Portfolio Management Program Management ...
Manager Business Change & Migrations

Aviva Global Shared Services (AGSS), the governing arm of Aviva Plc. - Norwich Union handled its offshore operations across 6 locations and five suppliers to deliver Insurance Services from its Contact Centres, Back offices, Finance, Analytics and Shared Services, including IT Off -Shoring.

  • Structural & Organizational Change ? Build Operate Transfer (BOT) Model & Strategic M&A of AGSS
  • Business Change and Portfolio Governance ? Spanning 6 Locations and 5 vendor partners
  • End to End Project Management
  • Process Migration and end to end Transitions.
MS Visio MS Project MS Powerpoint MS Excel MS Word
Project Management Portfolio Management Program Management Change Management governance Compliance Demand Management Demand Planning Customer Demand Planning Service Delivery Management KPI SLA Vendor Management Outsourcing offshoring nearshoring HR Customer Relationship Management Customer Care and Services Customer Care Center team leadership PRINCE 2
AVIVA global shared services
India
2 Jahre 6 Monate
2005-06 - 2007-11

Life & Pensions Offshoring and Operations

Senior Manager Operations SLA KPI Operations ...
Senior Manager Operations

  • Offshored the BPO side of the Life Insurance Business, including Pensions, into Indian Offshore centres (1500 + seats)
  • Client Management
  • Service Delivery and SLA / KPI Management
  • Set up Centre's of Excellence and Quality Assurance
  • Team / People Management

Lotus Notes/Domino MS Excel MS Powerpoint MS Visio
SLA KPI Operations offshoring Outsourcing Training HR Transition Management Business Process Analysis Business Process Management
Aviva Global Services
Bangalore, India
7 Monate
2004-12 - 2005-06

Manager Operations

Proficiency

  • Offshoring and Migrations
  • Program Management
  • Service Delivery and SLA Management
K-Source
1 Jahr
2003-09 - 2004-08

Offshoring and Operations

Coach team leadership Operations Transition-Management ...
Coach

AOL in india at that time was a 100% captive supporting its users in the US.

My role was as the team leader of the tech support process. Started with 20 team members directly reporting to me and when I quit, I had 180 employees reporting to me.

I was also instrumental in offshoring and transitioning the AOL for Broadband into bangalore and managed the initial teams.

team leadership Operations Transition-Management Outsourcing Quality Management Mentoring Coaching Recruitment
America Online Member Services
Bangalore

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Monat
2008-04 - 2008-04

Project Management

PRINCE 2, Government of Commerce United Kingdom
PRINCE 2
Government of Commerce United Kingdom
1 Jahr
2007-05 - 2008-04

Management, Strategy, Operations

Executive MBA, Indian Institute of Management, Bangalore IIM B
Executive MBA
Indian Institute of Management, Bangalore IIM B

  • Strategy
  • Operations 
  • General Management

2 Jahre 11 Monate
1995-06 - 1998-04

Commerce, Business Organisation & Strategy, Economics

Bachelor of Commerce, University of Madras
Bachelor of Commerce
University of Madras

Position

Position

Management Consulting, Program Management, Product Owner, Project Manager, Change Management, outsourcing, Operations, Process improvement, Business Analysis.


Kompetenzen

Kompetenzen

Top-Skills

Project Management Product Management Changemanagement business transformation Product Management Transition Manager Outsourcing-Projekt program management Banking nearshoring offshoring IT-Strategie Business Analyse Consulting Outsourcing strategy Migrationsplanung Insurance Company Information System Requirement Engineer Business Process Management Process Management agile Transformator

Aufgabenbereiche

agile Projectmanagement
Ausnutzung von Marktchancen (Produkteinführung, ...)
Budgetmanagement
Business Analysis
Business Development
business requirements
Call Center Management
certified Projectmanager
Change Management
Collaborative Project Management
Customer Demand Planning
customer loyalty
Customer Satisfaction
Customer Service
Demand Management
Demand Planning
Feasibility Studies
governance
IT-Koordination
kapazitätsmanagement
Kapazitätsplanung
KPI
Microsoft dynamics CRM
Migration
Mitarbeiterführung
mitarbeiterverantwortung
MS Dynamics
Offshoring
operations
Operative Projektsteuerung
Outsourcing
process mapping
process optimisation
Program Management
Project Management Office
Service Delivery Management
SLA
startup consulting
Strategieberatung
Transition
Vendor Management

Produkte / Standards / Erfahrungen / Methoden

Videostreaming

Profile:

With over two decades of experience across fortune 100 companies, I am a Digital Transformation Strategist and Business Change Implementer having implemented multimillion-dollar Projects across the world. Having created divisions or greenfield centres from scratch, he knows how to scale. I am also an Entrepreneur, Stroke Survivor, Business Mentor/Advisor & Venture Growth Partner. I have founded four startups. Currently, I am looking for a freelancing opportunity to create Strategies to Innovation programs or implement them or digital transformation program or scouting for startups to align the growth parameters in a corporate. A quick Synopsis of my career:


Corporate Career:

I am a Digital Transformation Strategist and Automation Implementer having implemented multi-million-dollar Automation & internal Transformation Projects for Fortune 100 companies like Allianz (Allianz Global Corporate & Specialty), Aviva and AOL. Experienced in Change Management - Structural, Strategic and Process Change, Organisational Strategy, Portfolio, Program & Project Management and hands-on Project Implementation with a keen eye on project profitability. Have instituted global innovation programs for the companies I have worked, which have taken several avatars to date. Innovation and solutioning is my biggest strength. Excellent Leadership abilities having worked across C-level executives and have a reputation for High Achievement, Integrity and known to Deliver at all times. Managed large accounts and million-dollar projects and handled, multi-vendor, multi-location and multi-process Portfolios. Have outsourced/offshored 1000s of roles managing large, distributed teams across continents with high NPS scores.


Startup Life:
Have been a founder / CEO for two startups in Artificial Intelligence (AI), Big Data, Consumer Technology and Behavioral Analytics to help Banks & Businesses retain their customers and

increase revenue through personalized offerings. Currently, I am a mentor for many startups and accelerators/programs across Germany. I also help startups/mid-sized companies from US/Asia establish/go-to-market in Europe and vice versa.


Accelerators that am a part of:

  • Insure Tech Hub Munich
  • Plug and Play, Munich
  • EIT Health, Europe
  • Disruptors.ai, Global (virtual)
  • Startplatz, Cologne
  • Ambassador, GINSEP (German-Indian startup exchange program), Berlin

Summary:

  • A Business Change Leader with an Agile Mindset having transformed divisions / teams across countries. A Business and Digital Transformation Strategist and Implementer.
  • A Change Management Professional with over 15 years? experience across Industries, spanning from Insurance to IT & Enabled Services to Internet and Big Data Analytics.
  • Hands on Client Management Professional with 12+ years experience across BFSI, FMCG and Outsourcing. Have played key roles both as a Service Provider and End Customer.
  • Excellent Leadership Skills, worked across C-Level executives, have a reputation to deliver at all times and being high on Integrity.
  • Managed large-scale distributed teams across offshore, near shore and captive.
  • Have handled multi-vendor, multi-location and multi-functional Portfolios. Managed huge accounts and outsourced / offshored million-dollar projects for Fortune 500 companies like Allianz Insurance, AVIVA Insurance and AOL
  • Lived & worked in multiple countries.
  • Founded startup?s in Artificial Intelligence, Consumer Technology and Behavioral Analytics
  • Business Mentor/Advisor & Venture Growth Partner for Startups
  • Specialized in
    • Strategic Consulting à Organizational (Structural & Strategic) & Business Change
    • Business Transformation à Digital & Organizational
    • Product Creation and Management
    • Portfolio & Program Management
    • Outsourcing / Centralization / Off-Shoring / Near Shoring
    • Service Delivery Management
  • Knowledge of Agile methodologies such as Scrum, Kanban and SAFe
  • An Executive MBA from Indian Institute of Management Bangalore, IIM B (one of India?s top B Schools)
  • PRINCE 2 certified

My Startup Experience:

  • In the startup ecosystem in Germany and India from 2012
  • Nearly 5 years with 3 pivots, one overhaul of the Business Model, One Re-Branding of the initial product
  • Created multiple new features to adapt to market demands to ensure having the right Product Market Fit
  • Started working on the startup part-time in 2013 whilst working at Allianz Global Corporate Specialty
  • Moved into a full time CEO role in January 2016 to launch the new product after the first Pivot

Key Roles:

  • Product Owner
  • Go-To Market Strategist
  • Business Transformation à Client Solutioning
  • Pre- Sales and Business Development
  • Alliance Partnerships & Key stakeholder Management
  • Legal & Accounting
  • Digital Outlook àfeeding in the market demand to AI/ML model

Companies Associated for Internationalization (Europe expansion):
Freshworks are a leading maker of the cloud-based customer and employee engagement software based in San Mateo, California. The company's cloud-based suite is used by over 250,000 businesses around the world and is valued at $3.5Bn+ Articare is a Singapore based robotics startup focussed on ergotherapic robots for stroke rehabilitation. With my experience with corporates plus startups / entrepreneurial mindset, I am confident that I can contribute to your company's innovation or digitalization vision. I have lived/worked in multiple countries with distributed teams across the world. That helps me to be culturally sensitive while drawing successful business outcomes/alliances/partnerships. I am an executive life coach, trained in the space of Ontology (A branch of metaphysics dealing with the nature of being). Having coached 100s of people, I continue to coach founders and executives.

Berechnung / Simulation / Versuch / Validierung

Culture Management
Digital Mockup

Design / Entwicklung / Konstruktion

Advertising
Angebotsbearbeitung
ArtificialIntelligence as a Service
Big Data Analytics
Content Management
Point of Sale
Point-of-Sales
Product Owner
Websites

Managementerfahrung in Unternehmen

Accounting
After Sales
Angebotsmanagement
B2C Marketing
budgeting
Budgetmanagement
Business Analysis
Business Development
Business Process Analysis
Business Process Management
Business to Business
Business to Consumer
Business to Customer
certified Project Manager
Change Management
Coaching
Collaborative Project Management
Compliance
Content Marketing
Coupons
CRM
Customer Care and Services
Customer Care Center
Customer Relationship Management
Digital Marketing
Digital Media
Digital Strategy
Digital Transformation
Digitales Video
EMail-Marketing
Enterprise Product Information Management
Facebook Marketing
Global Change
Go to Market Strategy
Google adwords
Google Analytics
GUI Testing
HR
Insurance Company Information System
IT Operations
IT Solutioning
IT Testing
KPI
Linkedin Marketing
Lotus Notes/Domino
Marketing
marketing concept
Mentoring
MS Excel
MS Outlook
MS Powerpoint
MS Project
MS Visio
MS Word
nearshoring
Offers
offshoring
Operations
Outsourcing
Outsourcing-Projekten
Portfolio Management
Power Point
Pre-Sales
pricing
PRINCE 2
Process Management
Process Mapping
Process Roll Out
product design
product developement
Product Testing
Product UI
Product UX
Program Management
Project Management
Quality Management
Recruitment
Requirement Analysis
Requirement Gathering
sales
SEO
Service Delivery Management
SLA
Strategy
system implementation
team leadership
Training
Training Management
Transition Management
Transition-Management
Vendor Management
Website Content
Website Design
Website Optimization
Website-Monitoring
Website-Optimierung

Einsatzorte

Einsatzorte

Munich (+100km) Frankfurt am Main (+20km) Berlin (+100km) Hamburg (+20km) Stuttgart (+20km) Malchin (+100km) Stade (+150km) Höxter (+100km) Haldensleben (+75km) Schwalmstadt (+75km) Essen (+75km) Ibbenbüren (+75km) Cochem (+75km) Bonn (+75km) Soest (+50km) Darmstadt (+75km) Homburg (Saar) (+50km) Tübingen (+100km) Titisee-Neustadt (+75km) Mindelheim (+100km) Erlangen (+100km) Deggendorf (+75km)
möglich

Projekte

Projekte

3 Jahre 7 Monate
2020-09 - heute

Accelerators / Startups

CEO, Business Mentor
CEO, Business Mentor

(on request) is my latest startup based in Munich, launched at the peak of the pandemic (Sep 2020) with the foresight that the German mittlestand companies will outsource as they cannot afford top IT & Consulting firms, and the gap in the European startup ecosystem where startups are not using social media, explainer videos or outsourcing their software development.

  • InsurTech Hub Munich
  • Plug and Play, Insurance, Munich
  • Startplatz, Cologne
  • Ambassador, GINSEP (German-Indian startup exchange program), Berlin
  • 5-HT Digital Hub - Chemistry & Health
  • DigitalWell Venture ? Scandinavia

on request
Munich
10 Monate
2022-03 - 2022-12

Allianz Risk Consulting

External Management Consultant SAFe Atlassian JIRA Atlassian JIRA Agile ...
External Management Consultant
Allianz Global Corporate & Specialty. AGCS is the Allianz centre of expertise for global business insurance and large corporate and specialty risks. With a worldwide network in more than 210 countries and territories.
  • Feasibility study for new IT tools, including legal requirements of data residency and business requirements.
  • Solutioning the integration between legacy systems and legacy systems with new age systems.
  • Data Migration planning for integrating legacy systems with new-age systems.
  • Defining the division's Operations Strategy for 2023.
  • Documenting the change of the legacy system into the cloud.
  • Revision of the SLAs across the regions and Allianz entities.
  • Capitalisation of the Program.
  • Writing and refining Epics and defining them for the IT teams to write up user stories and develop the product.


Roles

  • Deputy Product Owner for a workstream on a Global Program running on SaFe methodology.
  • Management Consultant to the Program Director Transformation
  • Management Consultant to Global Head of Global Business Solutions

Azure LC 360 MS Visio UI Path
SAFe Atlassian JIRA Atlassian JIRA Agile Atlassian Confluence Microsoft Dynamics Program Agile Softwareentwicklung Product Management CSPO Strategieberatung Strategieplanung
Hybrid, Munich
4 Jahre 4 Monate
2017-09 - 2021-12

Platform that assists customers

Advisor on Board and Interim COO
Advisor on Board and Interim COO

Platform that assists customers with their talent generation strategy and help develop candidate pipelines. Our talent strategy consulting services will help define the talent the companies need and attract it to their business.

  • Define the Digital Strategy for Stellify and its clients and create a roadmap to increase their Digital footprint
  • Deliver the Search Engine Optimization and Social Media strategies
  • Customer Relationship Management
  • Candidate Pipeline acquisitions
  • Build the future for Stellify, including AI and Video capabilities
Stellify GmbH
1 Jahr 4 Monate
2017-09 - 2018-12

Implementation of Stellify Website

Co-Founder / Mentor SEO Digital Marketing Website Optimization ...
Co-Founder / Mentor
  • (on request) aims to be the platform that assists customers with their talent generation strategy and help develop candidate pipelines whilst connecting candidates with excellent career opportunities. 
  • The talent strategy consulting services will help define the companies' talent and attract it to their business.
Website Design Website Content Website-Optimierung
SEO Digital Marketing Website Optimization Website-Monitoring Websites Facebook Marketing Google Adwords Linkedin Marketing Digital Strategy Go to Market Strategy CRM Google Analytics Videostreaming Digitales Video Content Management Content Marketing
on request
Munich, Germany
1 Jahr 3 Monate
2016-11 - 2018-01

Rollout of itsmyloyalty App

CEO and Founder After Sales Pre-Sales Sales ...
CEO and Founder

[company by request] rebranded to itsmyloyalty in March 2017, pivoting the model from a Business to Customer (B2C) to a Business to Business to Customer (B2B2C), focusing on helping Banks and Businesses retain their customers and increase revenue through Predictive Analytics and Artificial Intelligence

 

Itsmyloyalty built capabilities to help Banks

  • Increase their card transactions by recommending to their customers offers curated by the banks on a mobile platform
  • Analyze the customer location journey and potential places where customers would spend
  • Based on the above analysis, provide data points for banks to negotiate better deals for their customers
  • Position significant opportunities for privileged customers of the bank

Itsmyloyalty built new age breakthrough concepts & technology for businesses to increase revenue

  • A software independent solution that could sit on top of any Business?s point of sale software (PoS) and capture customer data ? Businesses didn?t need to invest on a CRM software ? a SaaS approach.
  • Create, Run and Manage Loyalty Programs
  • Analyse data of the customer to position offers and products based on the customers unit level purchase behaviour. Like offers on Single Malts to a whisky drinker.
  • Provide predictive behaviour of the customers based on purchase history by building Digital Personas of the customer
  • Connected the Bank?s customer to drive more traffic
android iOS Angebotsmanagement Business to Consumer Big Data Analytics ArtificialIntelligence as a Service Content Marketing Digital Marketing
After Sales Pre-Sales Sales Business Development B2C Marketing EMail-Marketing Marketing marketing concept Facebook Marketing SEO Google Adwords Product Owner Portfolio Management Business to Customer Business Analysis Business to Business Angebotsmanagement Advertising pricing Power Point Digital Strategy Digital Transformation
[company by request]
Bangalore India
4 Jahre 6 Monate
2013-08 - 2018-01

A Social platform for customers to share their food journey

CEO
CEO

  • The App was launched with the idea of profiling customers and their eating habits and use predictive modeling to recommend to them the best restaurants to eat in based on their Taste, Preference and Behaviour. It took its own course and multiple features were added like.
    • A Social platform for customers to share their food journey
    • A Coupon ecosystem that recommended offers based on the customers profile
    • Gamification, where customers creating content could compete with others and win contests.
  • The App had filed a Provisional Patent called Nativity Rating. When customers look at ratings across any domain, they are not provided the exact ratings from our community ? Like Indians rating an Indian restaurant in Germany. The App rebranded to itsmyloyalty in March 2017, pivoting the model from a Business to Customer (B2C) to a Business to Business to Customer (B2B2C), focusing on helping Banks and Businesses retain their customers and increase revenue through Predictive Analytics and Artificial Intelligence. Itsmyloyalty built capabilities to help Banks.
  • Increase their card transactions by recommending to their customers offers curated by the banks on a mobile platform
  • Analyze the customer location journey and potential places where customers would spend
  • Based on the above analysis, provide data points for banks to negotiate better deals for their customers
  • Position significant opportunities for privileged customers of the bank
  • Itsmyloyalty built new age breakthrough concepts & technology for businesses to increase revenue.
    • A software independent solution that could sit on top of any Business?s point of sale software (PoS) and capture customer data ? Businesses didn?t need to invest on a CRM software ? a SaaS approach.
    • Create, Run and Manage Loyalty Programs
    • Analyse data of the customer to position offers and products based on the customers unit level purchase behaviour. Like offers on Single Malts to a whisky drinker.
    • Provide predictive behaviour of the customers based on purchase history by building Digital Personas of the customer
    • Connected the Bank?s customer to drive more traffic


Key Roles:

  • Product Owner ? Concept to Delivery
  • Go To Market Strategy
  • Business Development
  • Sales & Operations
  • Alliance Partnerships & Key stakeholder Management
  • Legal
  • Accounting
on request
2 Jahre
2016-01 - 2017-12

Go to Market with the Product / App

CEO and Founder Pre-Sales sales After Sales ...
CEO and Founder

Once the development of the product was done, it was time to take to the market andd sell it to customers. On one side we had to acquire users to download the app / sign up on the website and the other side acquire B2B customers who were our revenue. With a team of 3 sales people and 5 digital media, we built 10000 users and 60 customers in 7 months.

  • Product Owner – Concept to Delivery
  • Go To Market Strategy
  • Business Development
  • Sales & Operations
  • Alliance Partnerships & Key stakeholder Management
  • Digital Strategy
  • Socila Media
  • SEO
  • Customer Acquisition
  • B2B sales
Android iOS Coupons Offers Angebotsbearbeitung Angebotsmanagement API Point of Sale
Pre-Sales sales After Sales Point-of-Sales Digital Strategy Digital Media Facebook Marketing Google adwords SEO
[company by request]
Bangalore, India
1 Jahr 5 Monate
2015-08 - 2016-12

Rollout of [name by request ]Platform

CEO and Founder Portfolio Management Enterprise Product Information Management Product Owner ...
CEO and Founder
  • [platform by request] was launched with the idea of profiling customers and their eating habits and use predictive modeling to recommend to them the best restaurants to eat in based on their Taste, Preference and Behaviour. It took its own course and multiple features were added like.
    • A Social platform for customers to share their food journey
    • A Coupon ecosystemthat recommended offers based on the customers profile
    • Gamification, where customers creating content could compete with others and win contests.

  • [platform by request] had filed a Provisional Patent called Nativity Rating. When customers look at ratings across any domain, they are not provided the exact ratings from our community ? Like Indians rating an Indian restaurant in Germany.


Key Roles:

  • Product Owner ? Concept to Delivery
  • Legal
  • Accounting
Android iOS
Portfolio Management Enterprise Product Information Management Product Owner Legal Accounting budgeting HR IT Operations Digital Strategy product design Product UI Product UX
on request
Bangalore, India
6 Monate
2015-07 - 2015-12

Rollout of Vendor Management for the Division

Business Operations Manager Collaborative Project Management Project Management Outsourcing ...
Business Operations Manager
  • As part of the Globall Vendor Management initiative the dicision had to allign to the new system
  • This meant mapping over 700 vendors across 100 countries for the 7 lines of business, making them compliant in terms of having pre-signed contracts, legally contracted and adding them to the vendor portal for transferring the work to them
  • Training the 350 staff on hoe to use the vendor portal plus training the outsourced team to manage the admin work
MS Excel MS Visio MS Powerpoint
Collaborative Project Management Project Management Outsourcing Training Change Management
Allianz Global Corporate Specialty SE
Munich, Germany
4 Jahre 5 Monate
2011-08 - 2015-12

Outsourcing Operations to Cost Effective Centers

Business Operations Manager Change Management Portfolio Management Project Management ...
Business Operations Manager

Allianz Global Corporate & Specialty is the Allianz center of expertise for global business insurance and large corporate and specialty risks. With a worldwide network in more than 210 countries and territories, AGCS is one of the very few global insurers with an exclusive focus on the needs of global corporate and specialty clients.


Proficiency:

  • Strategic Consulting ? Created Global Operating Models
  • Business Transformation through Digital Automation ? Created a global CRM from scratch to centrally capture critical customer insurance data, complete business management from planning to execution for all Lines of Business and Regions
  • IT Solutioning and Change
  • End to End Project Management from Concept to Delivery
  • Business Requirement Analysis and Business Process Improvement
  • Offshoring & Centralizing Operations
  • Due Diligence ? Vendor selection

Deliverables:

  • 5 Million Euros per year saved by Offshoring & Centralizing Operations
  • Service Provider Management ? Setup & Managed KPIs of Operation Teams
  • Digital Automation of Business Processes (IT Solutioning and Global Processes)
  • Managed Business projects with Global roll outs for Business Change and IT rollouts / upgrades ? Across 30 countries
  • Built the legal process for 3rd party contracting. Compliant according to US, German, French, UK and Singapore local Laws & Regulations ? 400 third party contractors onboarded across the world
  • Core Business Process efficiency gains ? 1 million euros a year savings
  • Other Global Business processes ? 500k euros a year savings
  • Innovation strategy and Management ? built the innovation model for the division

Regions Managed:

  • Europe ? Region Germany, France & UK
  • Americas
  • Asia incl. Australia
MS Visio MS Excel MS Powerpoint MS Project
Change Management Portfolio Management Project Management certified Project Manager Global Change Outsourcing Outsourcing-Projekten offshoring nearshoring Culture Management Budgetmanagement
Allianz Risk Consulting at Allianz Global Corporate & Specialty (AGCS SE)
Munich, Germany
3 Jahre 6 Monate
2012-01 - 2015-06

Centralisation of Global Operations

Business Operations Manager Project Management Business Process Management Process Management ...
Business Operations Manager
  • As part of global target operating model, most internal operations staff across the world had to be centralised to cost effective centers whilst ensureing the staff are upskilled to higher roles
  • The project covered operational staff across 5 continents and had to be moved to Allianz India
  • This involved placing the existence staff with roles that map their skills, like moving accounting people to accounting or legal admin people to legal etc
  • This created a total savings for the company of 2 Million euros a year
MS Visio MS Excel MS Powerpoint Lotus Notes/Domino
Project Management Business Process Management Process Management Business Process Analysis Change Management Program Management Training Outsourcing Process Mapping HR
Allianz Global Corporate Specialty SE
Munich, Germany
6 Monate
2014-04 - 2014-09

Rollout of Internal Vendor Management Process

Business Operations Manager Project Management Process Management Business Process Management ...
Business Operations Manager
  • New Audit and Legal requirements made changes to the vendor contracting process
  • The process where, legal had to verify many pre-authorisation steps which were outsourced and Legal would look at the final contractual terms
  • This also involved compliance with respect to Solvency 2 regulations and Plus anti-corruption laws
  • Process was created with multiple handoffs to create the entire lifcyle and acceptance from Legal before contracting with the vendor with a 5 step authentication model
MS Visio MS Excel MS Powerpoint MS Word
Project Management Process Management Business Process Management Business Process Analysis Outsourcing Training
Allianz Global Corporate Specialty SE
Munich, Germany
6 Monate
2013-01 - 2013-06

Rollout of ARCNET 2.0

Business Operations Manager Training Change Management GUI Testing ...
Business Operations Manager
  • ARCNET was the main tool of the division and had to got through an upgrade with its CRM, Microsoft Dynamics
  • With the upgrade, all the 5 Global Regions across 37 countries and all Outsourced teams had to be trained, enure training was managed and completed and all staff had cleared the assessments
  • Ensure the upgrade was a success from an IT Implementation side, which meant Testing the product and rollout
  • Ensure the staff started using the new tool seamlessly
Microsoft dynamics CRM MS Powerpoint MS Excel MS Word MS Visio
Training Change Management GUI Testing Product Testing Training Management Project Management
Allianz Global Corporate Specialty SE
Munich, Germany
5 Monate
2011-08 - 2011-12

Rollout of Inter-Continental Travel Guidelines

Business Operations Manager Business Process Management Process Mapping Process Roll Out ...
Business Operations Manager
  • The Global Travel guidelines were released for the company and a process had to be released to get appropriate sign off's especially for Inter Continent Travel
  • The process was created and rolled out across 37 countries and 350 staff in the division and adhered to the overall company guidelines
  • The process involved, compliance tracking, sign off's and analytics
MS Visio MS Powerpoint MS Excel MS Outlook
Business Process Management Process Mapping Process Roll Out Change Management Project Management
Allianz Global Corporate Specialty SE
Munich, Germany
5 Monate
2011-08 - 2011-12

Setting up Virtual Assistant Services

Business Operations Manager Change Management Process Management Project Management
Business Operations Manager
  • With more than 10000 hours a year going into meetings for the 350 staff in the division, a virtual assistant service was setup for them to dial in to the meeting and send out the minutes of the meetings thus saving nearly 1000 plus hours
  • The virtual assistant will also create presenations for the staff for internal and external use
  • The presenations would adhere to the branding guidelines of Allianz
  • Plus they will also help in itinerary management by booking travel requirements, including hotels and car rentals
MS Excel MS Visio
Change Management Process Management Project Management
Allianz Global Corporate Specialty SE
Munich, Germany
4 Monate
2011-04 - 2011-07

Global Roll Out of ARCNET

Senior Manager Business Change & Transformation Training Project Management Change Management
Senior Manager Business Change & Transformation

ARCNET was the main tool of the division and had to got through an upgrade with its CRM, Microsoft Dynamics.

  • With the upgrade, all the 5 Global Regions across 37 countries and all Outsourced teams had to be trained, enure training was managed and completed and all staff had cleared the assessments.
  • Ensure the upgrade was a success from an IT Implementation side, which meant Testing the product and rollout. Ensure the staff started using the new tool seamlessly.

MS Powerpoint MS Dynamics MS Word
Training Project Management Change Management
Allianz Cornhill Information Services
London, UK
2 Jahre 11 Monate
2008-09 - 2011-07

Lead and delivered the Operation?s work stream for a large IT Project

Senior Manager Business Change & Transformation
Senior Manager Business Change & Transformation

Allianz Cornhill was a wholly owned offshore unit of Allianz Insurance PLC UK. The organisation mainly focuses on Business Process Outsourcing, Software Development and other IT Enabled Services.

  • Lead and delivered the Operation?s work stream for a large IT Project spanning the America?s, Europe & Asia Pacific. 
  • The role was to define & set up global processes, cutting across different Lines of Business and Regions and transform the existing work areas & working patterns, Solutioning into application development, ensuring delivery of these processes & applications and incorporating change, leading to huge cost benefits with estimated yearly savings at ? 10 Million.


Proficiency

  • Business / Organization Change ? Ensure delivery of Organisational Strategy/ Target Operating Models / Objectives and smooth transition of Change
  • End to End Project Management from Concept to Delivery,
  • Portfolio Management
  • PMO & PSO set up & Management including Project Management Life Cycle (PMLC)
  • Outsourcing, Offshoring and Transitions
Allianz Cornhill Information Services (ACIS)
7 Monate
2010-10 - 2011-04

IT Solutioning

Senior Manager Business Change & Transformation Business Process Management Outsourcing IT Solutioning ...
Senior Manager Business Change & Transformation

After the entire Business Porcess Mapping and sign off, the process had to be translated into IT solutions for the outsourcer to build the ARCNET tool.

This involved continous testing and iterative product build.

A total of 60 people worked in this phase, including business, the IT outsourcer and my team to ensure we get the tool right.

MS Visio MS Powerpoint MS Project MS Dynamics
Business Process Management Outsourcing IT Solutioning Project Management IT Testing product developement
Allianz Cornhill Information Services
London, UK
11 Monate
2010-06 - 2011-04

Creating & Rollout of Target Operating Model

Senior Manager Business Change & Transformation Operations Strategy system implementation ...
Senior Manager Business Change & Transformation

One of the most important aspects of the Overall Project was to create a target operating model for the division, ensuring centralisation of roles and skills whilst creating new roles to support the entire division of 350 staff across 35 countries.

The Operating model had the following aspects built into it

1. Operations

2. Outsourcing

3. Change Management team

4. Internal IT Product Owner

5. Training Manager

6. Legal

7. Compliance

8. Audit

9. Budgeting 

10. Cost center Management

11. Project Management

12. Process Management

Operations Strategy system implementation Business Process Management Change Management Culture Management Outsourcing
Allianz Cornhill Information Services
London, UK
8 Monate
2010-04 - 2010-11

Business Process Analysis of ARC

Senior Manager Business Change & Transformation Business Process Analysis Process Management Change Management ...
Senior Manager Business Change & Transformation

Allianz Global Corporate Specialt was created a few years ago and the project involved us to Business Process the entire division of Allianz Risk Consulting, spanning 35 countries, 5 regions, 7 lines of Business and 15 smaller companies which were to be bought into one GLOBAL PROCESS.

With a team of 5 analysts in my team, we travelled across the world to map the process and create one giant process that was then signed off to build a tool called ARCNET.

Highly time sensitive and very fast project enivroement. This Phase of the project cost 2 million Pounds

Insurance Company Information System MS Visio MS Project MS Powerpoint MS Word
Business Process Analysis Process Management Change Management Requirement Analysis Requirement Gathering
Allianz Cornhill Information Services
London, UK
11 Monate
2007-11 - 2008-09

Set up & Management of the Change Office

Manager Business Change & Migrations Project Management Portfolio Management Program Management ...
Manager Business Change & Migrations

Aviva Global Shared Services (AGSS), the governing arm of Aviva Plc. - Norwich Union handled its offshore operations across 6 locations and five suppliers to deliver Insurance Services from its Contact Centres, Back offices, Finance, Analytics and Shared Services, including IT Off -Shoring.

  • Structural & Organizational Change ? Build Operate Transfer (BOT) Model & Strategic M&A of AGSS
  • Business Change and Portfolio Governance ? Spanning 6 Locations and 5 vendor partners
  • End to End Project Management
  • Process Migration and end to end Transitions.
MS Visio MS Project MS Powerpoint MS Excel MS Word
Project Management Portfolio Management Program Management Change Management governance Compliance Demand Management Demand Planning Customer Demand Planning Service Delivery Management KPI SLA Vendor Management Outsourcing offshoring nearshoring HR Customer Relationship Management Customer Care and Services Customer Care Center team leadership PRINCE 2
AVIVA global shared services
India
2 Jahre 6 Monate
2005-06 - 2007-11

Life & Pensions Offshoring and Operations

Senior Manager Operations SLA KPI Operations ...
Senior Manager Operations

  • Offshored the BPO side of the Life Insurance Business, including Pensions, into Indian Offshore centres (1500 + seats)
  • Client Management
  • Service Delivery and SLA / KPI Management
  • Set up Centre's of Excellence and Quality Assurance
  • Team / People Management

Lotus Notes/Domino MS Excel MS Powerpoint MS Visio
SLA KPI Operations offshoring Outsourcing Training HR Transition Management Business Process Analysis Business Process Management
Aviva Global Services
Bangalore, India
7 Monate
2004-12 - 2005-06

Manager Operations

Proficiency

  • Offshoring and Migrations
  • Program Management
  • Service Delivery and SLA Management
K-Source
1 Jahr
2003-09 - 2004-08

Offshoring and Operations

Coach team leadership Operations Transition-Management ...
Coach

AOL in india at that time was a 100% captive supporting its users in the US.

My role was as the team leader of the tech support process. Started with 20 team members directly reporting to me and when I quit, I had 180 employees reporting to me.

I was also instrumental in offshoring and transitioning the AOL for Broadband into bangalore and managed the initial teams.

team leadership Operations Transition-Management Outsourcing Quality Management Mentoring Coaching Recruitment
America Online Member Services
Bangalore

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Monat
2008-04 - 2008-04

Project Management

PRINCE 2, Government of Commerce United Kingdom
PRINCE 2
Government of Commerce United Kingdom
1 Jahr
2007-05 - 2008-04

Management, Strategy, Operations

Executive MBA, Indian Institute of Management, Bangalore IIM B
Executive MBA
Indian Institute of Management, Bangalore IIM B

  • Strategy
  • Operations 
  • General Management

2 Jahre 11 Monate
1995-06 - 1998-04

Commerce, Business Organisation & Strategy, Economics

Bachelor of Commerce, University of Madras
Bachelor of Commerce
University of Madras

Position

Position

Management Consulting, Program Management, Product Owner, Project Manager, Change Management, outsourcing, Operations, Process improvement, Business Analysis.


Kompetenzen

Kompetenzen

Top-Skills

Project Management Product Management Changemanagement business transformation Product Management Transition Manager Outsourcing-Projekt program management Banking nearshoring offshoring IT-Strategie Business Analyse Consulting Outsourcing strategy Migrationsplanung Insurance Company Information System Requirement Engineer Business Process Management Process Management agile Transformator

Aufgabenbereiche

agile Projectmanagement
Ausnutzung von Marktchancen (Produkteinführung, ...)
Budgetmanagement
Business Analysis
Business Development
business requirements
Call Center Management
certified Projectmanager
Change Management
Collaborative Project Management
Customer Demand Planning
customer loyalty
Customer Satisfaction
Customer Service
Demand Management
Demand Planning
Feasibility Studies
governance
IT-Koordination
kapazitätsmanagement
Kapazitätsplanung
KPI
Microsoft dynamics CRM
Migration
Mitarbeiterführung
mitarbeiterverantwortung
MS Dynamics
Offshoring
operations
Operative Projektsteuerung
Outsourcing
process mapping
process optimisation
Program Management
Project Management Office
Service Delivery Management
SLA
startup consulting
Strategieberatung
Transition
Vendor Management

Produkte / Standards / Erfahrungen / Methoden

Videostreaming

Profile:

With over two decades of experience across fortune 100 companies, I am a Digital Transformation Strategist and Business Change Implementer having implemented multimillion-dollar Projects across the world. Having created divisions or greenfield centres from scratch, he knows how to scale. I am also an Entrepreneur, Stroke Survivor, Business Mentor/Advisor & Venture Growth Partner. I have founded four startups. Currently, I am looking for a freelancing opportunity to create Strategies to Innovation programs or implement them or digital transformation program or scouting for startups to align the growth parameters in a corporate. A quick Synopsis of my career:


Corporate Career:

I am a Digital Transformation Strategist and Automation Implementer having implemented multi-million-dollar Automation & internal Transformation Projects for Fortune 100 companies like Allianz (Allianz Global Corporate & Specialty), Aviva and AOL. Experienced in Change Management - Structural, Strategic and Process Change, Organisational Strategy, Portfolio, Program & Project Management and hands-on Project Implementation with a keen eye on project profitability. Have instituted global innovation programs for the companies I have worked, which have taken several avatars to date. Innovation and solutioning is my biggest strength. Excellent Leadership abilities having worked across C-level executives and have a reputation for High Achievement, Integrity and known to Deliver at all times. Managed large accounts and million-dollar projects and handled, multi-vendor, multi-location and multi-process Portfolios. Have outsourced/offshored 1000s of roles managing large, distributed teams across continents with high NPS scores.


Startup Life:
Have been a founder / CEO for two startups in Artificial Intelligence (AI), Big Data, Consumer Technology and Behavioral Analytics to help Banks & Businesses retain their customers and

increase revenue through personalized offerings. Currently, I am a mentor for many startups and accelerators/programs across Germany. I also help startups/mid-sized companies from US/Asia establish/go-to-market in Europe and vice versa.


Accelerators that am a part of:

  • Insure Tech Hub Munich
  • Plug and Play, Munich
  • EIT Health, Europe
  • Disruptors.ai, Global (virtual)
  • Startplatz, Cologne
  • Ambassador, GINSEP (German-Indian startup exchange program), Berlin

Summary:

  • A Business Change Leader with an Agile Mindset having transformed divisions / teams across countries. A Business and Digital Transformation Strategist and Implementer.
  • A Change Management Professional with over 15 years? experience across Industries, spanning from Insurance to IT & Enabled Services to Internet and Big Data Analytics.
  • Hands on Client Management Professional with 12+ years experience across BFSI, FMCG and Outsourcing. Have played key roles both as a Service Provider and End Customer.
  • Excellent Leadership Skills, worked across C-Level executives, have a reputation to deliver at all times and being high on Integrity.
  • Managed large-scale distributed teams across offshore, near shore and captive.
  • Have handled multi-vendor, multi-location and multi-functional Portfolios. Managed huge accounts and outsourced / offshored million-dollar projects for Fortune 500 companies like Allianz Insurance, AVIVA Insurance and AOL
  • Lived & worked in multiple countries.
  • Founded startup?s in Artificial Intelligence, Consumer Technology and Behavioral Analytics
  • Business Mentor/Advisor & Venture Growth Partner for Startups
  • Specialized in
    • Strategic Consulting à Organizational (Structural & Strategic) & Business Change
    • Business Transformation à Digital & Organizational
    • Product Creation and Management
    • Portfolio & Program Management
    • Outsourcing / Centralization / Off-Shoring / Near Shoring
    • Service Delivery Management
  • Knowledge of Agile methodologies such as Scrum, Kanban and SAFe
  • An Executive MBA from Indian Institute of Management Bangalore, IIM B (one of India?s top B Schools)
  • PRINCE 2 certified

My Startup Experience:

  • In the startup ecosystem in Germany and India from 2012
  • Nearly 5 years with 3 pivots, one overhaul of the Business Model, One Re-Branding of the initial product
  • Created multiple new features to adapt to market demands to ensure having the right Product Market Fit
  • Started working on the startup part-time in 2013 whilst working at Allianz Global Corporate Specialty
  • Moved into a full time CEO role in January 2016 to launch the new product after the first Pivot

Key Roles:

  • Product Owner
  • Go-To Market Strategist
  • Business Transformation à Client Solutioning
  • Pre- Sales and Business Development
  • Alliance Partnerships & Key stakeholder Management
  • Legal & Accounting
  • Digital Outlook àfeeding in the market demand to AI/ML model

Companies Associated for Internationalization (Europe expansion):
Freshworks are a leading maker of the cloud-based customer and employee engagement software based in San Mateo, California. The company's cloud-based suite is used by over 250,000 businesses around the world and is valued at $3.5Bn+ Articare is a Singapore based robotics startup focussed on ergotherapic robots for stroke rehabilitation. With my experience with corporates plus startups / entrepreneurial mindset, I am confident that I can contribute to your company's innovation or digitalization vision. I have lived/worked in multiple countries with distributed teams across the world. That helps me to be culturally sensitive while drawing successful business outcomes/alliances/partnerships. I am an executive life coach, trained in the space of Ontology (A branch of metaphysics dealing with the nature of being). Having coached 100s of people, I continue to coach founders and executives.

Berechnung / Simulation / Versuch / Validierung

Culture Management
Digital Mockup

Design / Entwicklung / Konstruktion

Advertising
Angebotsbearbeitung
ArtificialIntelligence as a Service
Big Data Analytics
Content Management
Point of Sale
Point-of-Sales
Product Owner
Websites

Managementerfahrung in Unternehmen

Accounting
After Sales
Angebotsmanagement
B2C Marketing
budgeting
Budgetmanagement
Business Analysis
Business Development
Business Process Analysis
Business Process Management
Business to Business
Business to Consumer
Business to Customer
certified Project Manager
Change Management
Coaching
Collaborative Project Management
Compliance
Content Marketing
Coupons
CRM
Customer Care and Services
Customer Care Center
Customer Relationship Management
Digital Marketing
Digital Media
Digital Strategy
Digital Transformation
Digitales Video
EMail-Marketing
Enterprise Product Information Management
Facebook Marketing
Global Change
Go to Market Strategy
Google adwords
Google Analytics
GUI Testing
HR
Insurance Company Information System
IT Operations
IT Solutioning
IT Testing
KPI
Linkedin Marketing
Lotus Notes/Domino
Marketing
marketing concept
Mentoring
MS Excel
MS Outlook
MS Powerpoint
MS Project
MS Visio
MS Word
nearshoring
Offers
offshoring
Operations
Outsourcing
Outsourcing-Projekten
Portfolio Management
Power Point
Pre-Sales
pricing
PRINCE 2
Process Management
Process Mapping
Process Roll Out
product design
product developement
Product Testing
Product UI
Product UX
Program Management
Project Management
Quality Management
Recruitment
Requirement Analysis
Requirement Gathering
sales
SEO
Service Delivery Management
SLA
Strategy
system implementation
team leadership
Training
Training Management
Transition Management
Transition-Management
Vendor Management
Website Content
Website Design
Website Optimization
Website-Monitoring
Website-Optimierung

Vertrauen Sie auf GULP

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Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

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