Provide high-quality solutions for the Life Science industry. Ensure alignment of IT initiatives and business/manufacturing objectives (BIA) to integrate Digital Transformation strategies. Engaged in management as a Squad Leader, Project Manager, Program Manager, Agile and SCRUM practitioner. Mastering projects delivery using Waterfall (V-Model) and Agile (SCRUM, Kanban) methodologies. Provide effective IT solutions for Project and Program Management Tools to increase quality of service.
Deliver IT project management solutions across the Life Sciences value chain and contribute to the company?s professional image through the provision of top-class consultancy services. Ensure alignment of IT initiatives and business objectives (BIA) to integrate Digital Transformation strategies. Lead multiple, complex projects (time&material, and resources) aimed at developing better products, services and manufacturing processes. Focus on IT/ IS systems, QMS, CSV development, quality management, and research and development. Facilitate delivery of projects using Waterfall (V-Model) and Agile (SCRUM, Kanban) methodologies.
Championed the post-sale planning and implementation of software applications. Led successful QMS System integration from beginning to end, including resources, project scoping, reporting and change management. Effectively managed financial and Pilgrim project resources, ensuring accurate resource billing within budget. Collaborated with customers on and off-site to assess requirements on systems including SaaS, COTS, and databases.
Utilised technical expertise and analytical skills in testing, developing and validating IT systems. Led teams of project managers for the development of the integration of IT services and system changes (SAP, SFDC, SharePoint). Developed and implemented Computerised Systems Validation procedures and systems. Promoted adoption and usage of new procedures through well-planned change management initiatives. Oversaw development of Human Resource documentation systems (LMI) as well as the Training and Resources management system.
2003 ? 2005: Spearheaded the consolidation
Place of Work: Switzerland
Role: Quality Manager EMEA
Customer: MCI WORLDCOM AG
Spearheaded the consolidation of EMEA countries into the Zürich (CH) management center within six months. Established professional partnerships with colleagues and customers and ensured delivery of top-class customer services. Managed a team of 8 resources responsible for the provision of product and solutions? support to VIP Customers. Drove adherence to quality management standards and processes. Identified and implemented process improvement opportunities to improve service levels and quality. Made recommendations to management on quality management improvement initiatives. Tracked team performance and instituted procedures to enhance production as well as resources development.
1999 ? 2003: Charged with delivering best-in-class customer care
Place of Work: Italy
Role: Customer Service Center Manager
Customer: MCI WORLDCOM S.P.A
Charged with delivering best-in-class customer care, help desk assistance and Technical Support. Improved call-handling statistics from an average of 86% to 97.30%. Coordinated implementation of projects to drive efficiency gains and increase revenue. Shared knowledge and trained staff on tools and software, including Microsoft Office. Created and led a team of 25 resources (with three-line managers), reviewed team performance and drove achievement of organisational targets.
1993 ? 1998: planning, installation and troubleshooting
Place of Work: United Kingdom
Role: Service Engineer
Customer: ENVO-TECH LTD
Responsible for planning, installation and troubleshooting of Fiber Optic Telecom and Security Systems for clients including MCI Worldcom (Fiber Optic engineer consultant for 5 years), the English Ministry of Defence and other major National Institutions.
Brentwood University, Irvine, CA, (USA)
PhD DBA Doctor in Business Administration (Honours)
University of Roehampton London, (UK)
MSc in Project Management (Distinction)
CfPIE Center Professional Innovation and Education, Dublin (IE)
CSV Computerized Systems Validation (Certificate)
MFQ ? Management for Quality Warrington (UK)
Internal QMS Auditor Certification on internal auditing of ISO 9001:2008 (Certificate)
SONOVA Code of Ethics & Business Conduct - Ethical Decision Making (Coaching)
MCI Code of Ethics & Business Conduct Long training program, Ethical Decision Making, Corporate Governance Training (Coaching)
I.P.S.I.A.?G.MARCONI? Perugia, (IT)
Diploma, Electronic Engineering (58/60)
I.P.S.I.A.?G.MARCONI? Perugia, (IT)
Certificate of Specialised Technician, (Certificate)
IT Senior Project & Consultancy Manager
I thrive on challenging my understanding of digital technology through learning and practice. I am a humble technologist with a passion for digital innovation. For me, curiosity and creativity are the drivers for solutions and innovation. I strongly believe that we can thrive by being well-informed, pro-active, and passionate about what we do.
AREAS OF EXPERTISE
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