Implementation of a centralized IT Demand Process with ServiceNow
Redesigned the IT demand process involving upper IT regional management for more than 6 regions
Implemented ServiceNow IT Business Management (SPM)
Defined global requirements of more than 300 direct stakeholders worldwide and implemented them in alignment with developers following agile and lean principles
Evaluated processes for automation
Trained IT Management in handling new process, including ROI calculation
Defined and created KPl's and dashboards
Supported the creation of a change management program for Agile mindset and delivery
Branchen
Branchen
IT, Automotive, Manufacturing
Einsatzorte
Einsatzorte
Munich (+50km)
Deutschland
möglich
Projekte
Projekte
3 Jahre 2 Monate
2020-01 - 2023-02
Implementation of a centralized IT Demand Process with ServiceNow
Redesigned the IT demand process involving upper IT regional management for more than 6 regions
Implemented ServiceNow IT Business Management (SPM)
Defined global requirements of more than 300 direct stakeholders worldwide and implemented them in alignment with developers following agile and lean principles
Evaluated processes for automation
Trained IT Management in handling new process, including ROI calculation
Defined and created KPl's and dashboards
Supported the creation of a change management program for Agile mindset and delivery
Branchen
Branchen
IT, Automotive, Manufacturing
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