• zero downtime migration planning, 100% EV enabled users ? no PBX globally
• user migration from Lync 2013 to FMO S4B platform (side by side migration)
• 150 productive SBA upgrades plus 70 stand-by units
• Several SBS upgrades from Lync 2013 to Skype for Business
• Location based routing
• Architectural design of the FMO S4B environment (4 global data centers)
• Project management of S4B LAB Environment (wipe and rebuild of clean FMO production mirror)
• Architectural design and creation of Microsoft supported global migration concept subject to MSFT supportability review
• Migration of 3rd Party Applications Luware, Intercall and Bressner Foncomfort
• Datacenter, HW and Network design for the global migration
• Project planning of the entire Migration process utilizing local and remote resources
• Milestone and financial planning/responsibility of the project goals
• Management and Project reporting
• Financial reporting
• Project staff management and coordination
• Critsit management for MFST Support Cases

• Migration of 140 000 Mailboxes from 74 different Mail Systems (Exchange 2003, 2007, 2010, Tobit/David, Notes or Web based mail systems) to a private cloud environment distributed amongst 5 global datacenters. Source systems were members of several hundred mail domains

• Removal and replacement of existing PBX systems in Europe and APAC Region with Lync Enterprise Voice
• Migration of several thousand users from the legacy PBX systems to Lync Enterprise Voice. Media Gateway and Lync Server configurations, implementation of SBC?s und SBA?s for the individual branch sites as well as HA und Disaster Recovery Systems
• Configuration of Co-existence (PBX und Lync EV) during the migration process. Design and configuration of a global Polycom Provisioning Server for all countries which have been and were to be migrated to Lync Enterprise Voice : Nestle
• Other Projects completed:
  • Exchange ?Private Cloud Migration 45 000+ users multi mail domain environment multi mail system (Exchange and Notes)
  • SBC ENT Voice Implementation approx. 8 000+ Benutzer
  • OCS 2007R2 Migration to Lync 2013: 24 000 Users, Hubs in Americas, EMEA und APAC. Incl. global Client Rollout : Munich RE 
  • Exchange Migrations: 2003 to 2007, 2007 to 2010 and 2010 to 2013
  • Lotus Notes to O365 Migration incl. Hybrid Exchange Server 2013 (30000 Users)
  • Active Directory Migration SBS 2008 to Server 2012 incl. O365 Exchange Cloud Services
  • Lync Enterprise Voice Implementation with Ferrari Gateways, Polycom Provisioning Server for VOIP phones
  • Lync SBA Implementation incl. Polycom VOIP provisioning
  • Server 2012 R2 RDS Farm for 2500 Users HA
  • AD Migration 2003 to Server 2012 2500 Users without down time
  • 3,0 TB Fileserver migration on DC Server 2003 auf Server 2012R2 , 24/7 Production environment (5 Minute down time)

My main responsibilities as an IT Consultant during my employment at S&T for existing and new customers were

• As a member and Team Lead of 6 technicians I am responsible to provide an uninterrupted service of the IT infrastructure of our customers. The customers range from SBS infrastructures with 5 to 50 users up to HP-EVA environments with more than 300 users including ESX 4 and ESX 5 HA deployments. My main focuses are technical sales assistance, planning of new architectures as well as extensions and transitions of existing infrastructures
• Training of Team members and implementations on site and continuous support of data centers for our customers. I am also responsible for the coordination and prioritization of support tickets in accordance with the contractual SLA obligations
• Network and System design, critical problem solving, process optimization
• Project management and design, System Administration/ Engineering, architectural design of new environments
• Customer relationship management and expansion of customer service contracts
• Level 2 and 3 support
• Server virtualization and consolidation, HA and fault tolerance design
• Team Lead

• As a member of the technical support team I was responsible for Level 3 support for our customers especially for our large accounts like Jetstar Airways (a subsidiary of Qantas)
• Consulting, planning and design of a Lotus Notes Migration to Exchange for a client with 1200 users
• Consulting, planning, design and implementation of a new AD environment for an outdated NT4 Domain
• Responsible to diagnose and troubleshoot Systems and network issues ? executing of change in accordance with ITIL procedures
• Responsible to design and implement a virtual testing environment for series production
• Exchange migrations from 2003 to 2007, Server migrations from 2003 to 2008
• Forefront implementations WSUS, TS WEB Server for in house and customer networks
• Administration of AD for various clients (Jetstar 3500 users)
• Administration of Antivirus Management Server (Trend Micro und Symantec)
• Design and implementation of WSUS Infrastructures
• Backup management with VERITAS Backup Exec for physical servers and V-Ranger for virtual servers
• Administration of a NORTEL PABX-Systems in house
• Fernunterstützung der Benutzer und der Serververwaltung
• Team lead: 8 technicians in Manila as well as 10 technicians in Australia (Sydney and Melbourne) 24/7 support of the airline
• Main duties: Coordination of all support tickets in accordance with the contractual SLA?s
• Team member training
• Adventnet ? Network monitoring Implementation for Jetstar Airways

• Responsible for Network access rights on LAN and WLAN networks
• Planning and design of subnets for various departments and company demands and within the data center
• Responsible for support and troubleshooting of the LAN related issues and systems configurations
• PC end user support
• Administration of AD and security groups
• Antivirus Management for the data center, LAN and WAN users (Trend Micro)
• Administration of WSUS, Check Point Firewall und Cisco VPN Clients
• Configuration und Implementation of Cisco and Dell Switches, Router and VLANs for various projects and applications
• Administration and support of the NORTEL PABX-System of the company
• Remote Support
  

• Responsible for remote implementations of entire Network installations for the companies end user software products in Europe, the US and Asia
• Support and troubleshooting of customer issues related to the software products of the company via telephone or remote support sessions
• Technical connection between customers and development department ? involved in product improvement procedures and change

• Owned and managed small business, providing waterless car cleaning and detailing services in shopping centres from 1997-2002
• Between 2002 and 2005 established mobile franchise operations and trained individual operators to provide mobile car, truck and aircraft cleaning/detailing services

• Proven ability in planning and managing various cleaning contracts for the company?s national key clients within the commercial cleaning industry, specialising in the hygienic cleaning sector of the food industry and aquatic centres

• Acknowledged application in providing services and repair of industrial and marine electronics: automotive test equipment, industrial control equipment, design and manufacture of test equipment; sonar, radar, GPS, depth sounders, communication and navigation equipment