PMO, Projektmanagement, Testmanagement, Transition, Migration, IAM, Coordination, Incident-, Change-, Problem Mgm,ITIL, Prince2, Agile, PMI

The release manager controls the deployment of the development test and production environment.
He manages the execution of the acceptance tests and the introduction and, if necessary, the implementation of the technical rollout. He supports the Service Level Manager (SLM) in making offers. The tasks of the release manager according to the process description are the respective role matrices of the IT Projects processes, the service level management and the release management.
The objective of the release management is to provide cost-optimized and quality-assured procedures / releases and their environments in a timely manner. The release manager takes over an active project role (possibly as a subproject manager in the case of large projects) and responsibly controls all project tasks that are in terms of content in the direction of operation.
The release manager controls the deployment of the development test and production environment.
He manages the execution of the acceptance tests and the introduction and, if necessary, the implementation of the technical rollout. He supports the Service Level Manager (SLM)
when creating offers.
Furthermore, the introduction of new methods, associated with the documentation and architecture representation, associated with the role.
Customer agreements and customer visits are required.
Since DB Schenker operates internationally, meetings and documentations for the customer are conducted or created in English.

Tasks:

• Planning, control and coordination of all necessary measures for the safeguarding of the operation in the context of a project / a release.
• Ensures that the operational requirements are included in the project definition phase and implemented in the project.
• Ensure acceptance strategy and implementation planning.
• Compile the acceptance team with the test manager.
• Lead the acceptance test and the introduction strategy.
• Lead in the acceptance test and the introduction and release of the technical acceptance test.
• Lead in the technical implementation of the acceptance test and the introduction.
• Coordinate the departments involved in the acceptance and introduction.
• Contribute to the release, change, configuration and problem management process.
• Coordinates environment deployment for development, testing and production.
• Timely provision of the service agreed with the Service Level Manager (SLM).
• Contribution to Service Level Manager (SLM) in the preparation of the service certificate.
• Service Level Manager (SLM) support during escalations.
• Experience as a project or sub-project manager / possibly PMA.
• Knowledge of the range of services, the standards and processes of DB Systel GmbH.
• Experience in the evaluation of IT architectures and IT concepts under operational aspects.
• Experience in planning and execution of acceptance tests and introduction.
• Knowledge in requirements management.
• Knowledge of the standard tools of DB Systel (SC, transICT), MS Office and MS Project.
• Knowledge of the operational requirements of DB Systel.

Responsibility

• Transfer of an accepted procedure to production.
• Ensuring the economic operability of procedures, taking into account the DB Systel standards.

Competencies / Powers:

• Authority to issue the release
• Management of ICT
• Project Management
• Risk Management
• Quality Management
• Service Design
• architectures
• Business Administration of the ICT
• organization
• Protection and safety
• Business Engineering
• Application Engineering
• Hardware Engineering
• Network Engineering
• Service engineering
• Data Engineering / Data Management
• Technical Software Engineering
• Application Operation
• Hardware operation
• Network Operation
• ICT Service Operation
• Determination of the functional scope
• Defining the exact schedule of a release release in coordination with the product management
• Quality control to monitor compliance with the criteria set for release creation in the context of change or product management
• Documentation of the scope and changes, in particular description of the properties relevant for backward compatibility
• Management of the version history, thus ensuring the reproducibility
• Release request, release planning, release decision, release creation, release documentation

The process manager controls the operation of all processes associated with the business process (at the customer) and their software components. The process manager has the lead role in the execution and coordination of the suppression according to the performance certificate.

Description:

• The process management provides system-wide IT support for the customer's business processes and oversees the processes throughout their lifecycle.
• The process management has the business process view on the procedures and knows the technical and technical connections of their components and interfaces.
• With the service management, the process management is responsible for the performance-fair, OLA-compliant operation of the procedures and possesses the necessary competences in the DB Systel GmbH.
• The process management operates the quality management over the entire Lifeline of a procedure, brings the operational requirements necessary for the production already in the conception phases (Build2Run) and steers the external supplier achievements.

For more Information, i will send you my complete CV

The supervision of the procedures / projects takes place predominantly in German but also in English.
Taking over the process support as a release manager and deputy team leader function. Intercultural competence is required, as the teams is made up of employees from different nationalities.
Planning and coordinating of servers (release management) by relocation of data centers. Direct relocation with simultaneous hardware change (e.g., dedicated to virtual or complete device exchange) or parallel provisioning.
Release Management has the task to ensure that an expected requirement for a process or technique can be successfully implemented with a reasonable risk in the required time.

Release Management has the following tasks:

• Definition of the functional scope
• Definition of the exact schedule of a release release in coordination with the Change or product management
• Quality control, to monitor compliance with the criteria set for a new release, in the context of change management or product management
• Documentation of the scope and the changes, in particular the description of the properties
  relevant for backward compatibility
• manage of the version history, to ensure reproducibility
• Release request
• Release planning
• Release decision
• Risk analysis
• Quality control
• Release documentation

Specialist and methodological competencies:

• Management of the ICT
• Project management
• Risk management
• Quality management
• Service design
• Architectures
• Organization
• Protection and safety
• Business
• Application Engineering
• Hardware Engineering
• Network Engineering
• Service
• Data Engineering / Data Management
• Technical Software Engineering
• Application Operation
• Hardware operation
• Network Operation
• ICT Service Operation

The support takes place in German and English.
Revision and creating of the technical operating guide and user manuals.
Taking over the process support as an application manager and deputy team leader function. Intercultural competence is required, as the team is made up of employees from different nationalities (including Germans, Indians, Greeks, Iranians, Ethiopians).
Control and implementation of servers (change management), by relocation of data centers. Direct relocation with simultaneous hardware change or parallel provisioning.
Ensure monitoring of ongoing application operation. Coordinate and monitor all activities that are designed to monitor the availability, recoverability, continuity, and resource usage of the
applications.

• in case of disturbances, inform and assess
  messages about planned interruptions of the operation (e.g., maintenance, patch day)
• Consulting and support in the fields of application and process handling
• Edit (analysis, workaround, correction) of disturbances/errors caused by system users or messages
• Planning of releases for applications (creating RFCs, support for Release Manager or substitute)
• Collaboration at releases (specification, testing, rollout)
• Performing coordination tasks
• Perform routine data cleanup and data maintenance functions on behalf of the customer
• Collaborate in project groups concerning the maintenance and further development of intersections between different applications
• Ensure the coordination between support and application developers
• Working out or collaborating when creating change requests (RFC)
• Creation, updating, maintenance and administration of the documentation required for the application (technical operating manual, general instructions, etc.)
• Consulting / coordinating the further development of applications (recording of technical requirements, preparation of solution concepts)
• Support of software suppliers during maintenance work or process introduction

Specialist and methodological competencies:

• Management of the ICT
• Project management
• Risk management
• Quality management
• Service design
• Architectures
• Organization
• Protection and safety
• Business
• Application Engineering
• Hardware Engineering
• Network Engineering
• Service
• Data Engineering / Data Management
• Technical Software Engineering
• Application Operation
• Hardware operation
• Network Operation
• ICT Service Operation

Multi-monitor workplace with up to eight monitors for the control centers of the DB.
Win7 x64 sp1 base with attached VMware in Safe Mode (previously ACE).
Among others, mainly responsible for the hardware test, create the instructions and images.

Inventory of delivered test positions.
Packaging of the complete hardware and shipment to the operations control center for acceptance test.

Skills:

• Analysis, coordination, cause study and solutions finding
• Very good understanding of the process
• Very good knowledge Win7, WinNT, VMware Workstation and VMware Player (different versions)
• Hardware knowledge of interfaces and graphics cards
• Excellent knowledge of MS Office

For more Information, i will send you my complete CV

Task is the incident management in the clearinghouse, i.e. incoming incidents relating to ana-lyze the identity, and fix it.
Primarily understanding of the different processes is absolute necessary.
The different processes are interrelated and mutually dependent.
The Incident Manager should not intervene into their own systems. That will be done by coun-tries administratoren, or the database manager.
The incidents coming by email stating the error codes (no ticket system), as well as XML files. For international problems Jira is used.
Search and examination whether the identities and permissions on these people match. That means, full range testing and elaboration of the error up to the solution.
Development one evaluation system with MS-Access for a visual representation of analysis from SQL queries. Like a GUI. The infos comes from the central databases.
Development of a central document, similar to an process manual. Error codes investigate, de-scribe causes and solutions. Schematic representation of the processes and their dependencies and impacts.

Skills:

• analysis and clearing faults
• coordination stakeholders (countries admins, database manager, SAP-HR admin, central user administration)
• causes and solutions describe
• very good understanding of the processes
• very good english (communication with countries admins, with Jira and by phone)
• user knowledge of LDAP
• good knowledge of SQL, creating queries for Oracle databases
• user knowledge of XML and WinSCP
• very good knowledge of MS Office
• excellent communication skills

Construction of the infrastructure of the offices in terms of telecommunications, IT and Inter-net.
Determining an appropriate ISP for the publication of the website and the required email ac-count. Creating a first web presence including all relevant data.
Determine the hardware requirements, the suppliers and the corresponding service contracts. Define hardware supplier SLA's, like technical support of hardware failure.
Determining the software requirements and the required licenses. In addition to MS Office and the software for landscaping, an Accounting Software and Internet Security is needed.
Coordination of the stakeholders.
Project planning and scheduling of the stakeholders.

Additional support, for from the migration project adopted procedures.
Compilation of all process-relevant information, to be passed to the internal process manage-ment employees.
Backup of Release Manager in the acquired and new procedures.
Because DB Schenker Logistics is a global company, the project language is english.
The creation of manuals for procedure management in english complements the job.

Tasks:

• responsible for more complex procedures
• control and organization of the OLA units
• control of the provided services and the definition and execution of acceptance tests
• ensuring compliance with the release, change, configuration, incident and problem man-agement processes
• performance assessments, troubleshooting, overview patching applications and firewall unlocks
• provision of technical operation enabling direct customer contact
• ensuring a continuous improvement process for the permanent cost optimization, in co-ordination with the customer and Delivery manager

Skill:

• process management - required
• change-, incident-, problem management - required
• release management - required
• service management - desirable
• incident management - required
• very good knowledge of ITIL processes
• good knowledge of the following technologies: Oracle, DB2 and Microsoft or SAG col-laboration software
• good Knowledge regarding the following tools: Change Management / HP Ser-vicemanager 7, Test Management / HP QC, Dokumentmanagement / Enterprise Con-nect, Nagios, Netcool, Team Quest, MS Office etc.
• very good english spoken and written
• teamwork, customer orientation, communication skills, ability to work independently

The computer center from DB Schenker Logistics in Frankfurt will be closed and will be build up new by the computer center from DB Systel in Berlin.
All infrastructure must build up with new hardware and all procedures must move also.
These were to smaller procedures with a few users to large global procedures who are critical for the company.
DB Schenker Logistics is a global company and the project language is english.

Tasks:

• coordination the requirements at a functional level with DB Schenker
• organisational preparation of professional and technical introduction
• functional arrangements has to be complete, before the technical implementation starts
• control of the technical introduction between the time of the functional introduction and production release
• participate in QM measures after the introduction of releases (lessons learned)
• coordination with the customer to migrate the interfaces between the processes
• define requirements for a functional and technical implementation strategy including re-lapse measures
• elaboration of a technical implementation strategy
• coordination of functional and technical implementation strategy with the release man-agement and project plan

Skill:

• experience in project work (planning, organization), insourcing knowledge
• release management , experience of the migration and rollout of procedures
• knowledge of tools (HP Service Center, MS Office and MS Project)
• service management - desirable
• incident management - required
• ITIL Process knowlegde - required

• In the role of Senior Test Analyst, together with the other team members perform the following tasks:
• Planning: definition of test objectives and test strategy
• Control (test strategy concept, organization): documentation of test progress, test cover-age and the plan deviation
• Analysis: review the requirement; assessing the testability of requirements
• Design: specification of logical test cases based on requirements definition, specification and operation manual
• Realization: specific test cases describe incl. setpoint definition
• Implementation: execute the test cases according to test plan and specification; target / actual comparison; regression test, root cause failure analysis, defect management
• Evaluation: evaluation of the test protocols if the test target was reached or whether the coverage was achieved

In the role of Senior Test Analyst, together with the other team members perform the following tasks:

Planning:

definition of test objectives and test strategy
Control (test strategy, concept, organization): documentation of test progress, test coverage and the plan deviation

Analysis:

review of the requirements; assessing the testability of the requirements

Design:

specification of logical test cases based on BRD, TDO, GAP and FDS

Implementation:

specific test cases describe incl setpoint definition; realization of test scenarios and prioritization of test cases

Procedure:

execute the test cases according to test plan and specification; target / actual compa-rison; regression test, root cause failure analysis, defect management

Evaluation:

assess whether further tests are required or whether the test target was achieved

Report:

evaluation of the test protocols if the test target was reached or whether the coverage was achieved; write reports for decider

Preparation for the takeover of IT services in the project "maintenance, service and logistics for indoor service the building society Schwäbisch Hall"
First look in the SLA requirements for incident, asset and service management according to ITIL. Documentation of the actual state of adaptation of the SLA's.

• first analysis
• views to the operations manual
• verifying the performance specifications "General"
• verifying the specification "My Computer"
• verifying the Process Description "procurement, disposal"
• recognizing the priorities
• recognizing of common ground and risks
• naming of persons and their roles in the project
• determine the storage and their responsibility
• identify tools and interfaces
• determine not defined service processes
• not defined processes clarify with the technicians of the previous service provider
• identify of the necessary working materials and tools

Preparation of IT infrastructure for migration to Windows Server 2003 R2 and XP prof.
Outsourcing of the IT-Security. Preparing the server landscape for transfer to the new provider.

• capture of all relevant data from the server, client, and user area
• planning of a new data landscape and the associated security standards
• control of the license management (reorder more, if necessary)
• software and data migration
• planning in advance of services and readiness for electro-technics, telephony and prin-ting center.
• planning of test scenarios before and after migration.
• securing the daily business, administration of the server and client landscape

• functional test of the current insurance software
• create specifications for the test scenarios and matrices
• create manual and automatic tests on the basis of the guidelines
• test of the GUI and the interface results
• rate the requirements and results based on the product and pay scale specifications

• preparation of the coarse and fine concept
• identify all for the IT necessary information of Harley-Davidson (specific software and hardware, like control system etc.)
• identify the suppliers
• analysis of the telecom and Internet providers at the place
• determination of the best tariff, according to the specifications
• determining an ISP for the publication of the website and the required email account
• define SLA with the hardware supplier
• ordering for hardware and software
• design of the new infrastructure
• build up of the server, clients, and the entire network structure incl. Backup process
• coordination of the agencies involved
• project planning and scheduling with the affected divisions
• training of employees
• QS

• coordination of adaptation of the namespace in DFS
• vote the file structure with the customer regarding DFS implementation
• time scheduling with the customer and the participating techn. departments
• implement DFS with the customer (not technical, only coordination and QS)
• troubleshooting after the DFS implementation (not technical, only coordination and QS)
• manpower planning of the technic employees

• define naming convention for the DNS entries
• capturing all new servers in 2006 and input into DNS
• daily business (problem tickets around the servers and security)
• installation of new servers for the company and customers
• fueling new server using network components or manually by default installation
• take Over the activities of the virus protection officer

• rollout coordination for over 6000 clients workstation
• planning and control of the rollout and post rollout activities, including problem manage-ment
• operational control of the technicians and their support
• Subdivision interviews and survey of the department for the purpose of migration needs
• coordination of migration and system backups (migration and installation routines, re-mote and on-site);
• QS
• Software support GAUSS Office
• instructing the 2nd level support with respect to the new production environment, the possible occurring problems and their solutions

Freelance work in a major project of the Cologne insurance company GOTHAER. More spe-cifically, it is a self-developed software, as well as about 30 other programs from other insu-rance companies of the group. Collectively known as GAUSS software package.
During this time i has worked in different projects und rolls.

• Training employees nationwide in GAUSS (1995), on behalf of IBM
• Support for build up the internal test team and test center
• Support in module programming for the system software GAUSS (1997-2005)
• Testing the modules, and the entire software package
• Error analysis and proposal creation for troubleshooting
• Test of the software package on different hardware and software platforms
• Management of the nationwide 68 server, with around 4,500 workstations
• Training of employees in the "1st Level" and "2nd Level"
• Support the staff of the "3rd Level" as a software designer
• User training in dealing with the software
• Management or employees in different Subprojects