• Design, build, test and administer global IT infrastructure for multi-national ship brokerage based in Switzerland and remote offices supporting 250 users in 11 countries.
• Oversee IT Systems operations within a 5-member IT team supervising level 1-2 end-user support technicians, consulting IT and corporate management on technology and business optimizations and executing IT directives.
  • Provided level 3-4 escalation support to support team through Zendesk managed IT ticketing system. Continuous training of support team on technical knowledge and client support SOP and SLA requirements. Oversee 2 IT support members projects and support ticket SLAs. Participate in first line end user support and IMAC projects when needed.
  • Develop comprehensive remote office support framework and procedure incorporating remote 3rd party IT support teams. Provide isolated network and secure domain access to service providers. Manage and update knowledge base documentation, training and SLA reports. Maintain vendor support agreements and create and manage RMA and support cases.
  • Collaborate with the IT manager on a wide range of IT projects focused on operational efficiencies and secure technical solutions that provide maximum productivity.
    • Plan, test and conduct roll out of new and upgraded Private Cloud MS Hyper-V and ESX/vSphere Hypervisor platforms. Migrate and expand storage infrastructure from traditional compute - iSCSI - SAN solution to Nutanix Hyper Convergence and Synology Enterprise NAS based platforms. Leverage VM level replication to provide quick fail over and mitigate service downtime.
    • Redevelop backup solution and migrate Symantec Backup Exec to Veeam VM Backup and Recovery solution. Primary author of Business Continuity Plan and procedural documentation.
    • Design remote office Azure AD, on-premise AD and IT service solution for DNS, DHCP, authentication and data access incl; Branch Cache POC.
  • Consult with internal business principles on work flow improvements and introduction of new productivity tools and methods including SharePoint (Cloud), Office 365 and Azure SSPR. Work closely with department leaders on IT projects and oversee project lifecycle.
  • Work with DEV team to provide technical support on proprietary Web/ERP platform and industry specific email/CRM (System 5-Rhinehardt Software) on-premise platform. Laisse with the accounting team and Selectline software technicians in providing support with application upgrades, security, archiving, backup and SQL database administration. Install and maintain multiple SQL 2012-2014 farms and guarantee backup and redundancy.
• Monitor and analyze daily operations and health of IT infrastructure hardware, services, and networks worldwide.
  • Maintain hardware and software asset management and reporting through Kaspersky Security Center 10 and customized PowerShell tools.
  • Assist in implementation and migration of SCOM to ICINGA agent based monitoring platform. Assisted in developed of Swisscom RIMS - Open NMS (SNMP, SMTP) remote alerting, monitoring, reporting and remediation. Create customized PowerShell and SNMP management tools.
• Create and author IT infrastructure technical documentation, knowledge base library, Standard Operating Procedures, reporting and license management. Generate procedures and forms for IT administrative duties including: employee on/off boarding, user account access and data security.
• Deploy technical solutions and operate IT management and production applications.
  • IT Service management tools:
    • MS Teams, MS Planner, Zendesk, SharePoint, Skype for Business, TeamViewer.
  • Install, configure and operate IT hardware devices including: Nutanix, Cisco UCS, HP and IBM servers. EMC SAN and Synology NAS storage devices and Dell OptiPlex micro desktop PCs. Migrate all previous OptiPlex 7xx PC to modern micro models. Monitor and maintain firmware updates and subsystem software/BIOS, RAID, NIC and out of band configuration. Maintain server components and hardware capacity requirements (CPU, HDD, RAM, PCI). Responsible for server room and data center management, maintenance, racking, patching and monitoring environmental sensors. Designed, installed, configured and tested Eaton UPS system for critical infrastructure devices.
  • Design, implement, test and manage Virtualized Server Infrastructure. Create and build a Cisco UCS 4 node Hyper-V 2012 cluster managed through MS SCVMM 2012. Migrate systems to 2012r2. Deploy and configure Hyper-V Replication Services over dedicated WAN link to remote data center. Install and configure SCVMM 2012 r2 fabric and library settings and content including; ISO Images, VM Templates, WSUS, DHCP for automated deployment of servers and services.
  • Engineer and test ESX/VMware migration from 5.0 to 6.0. Build, configure and administer a new ESX/VMware 6.0 on top of Nutanix/Acropolis hardware appliance. Create 4 node vSphere HCI, HA cluster with replication services. Create reports, alerts, monitor infrastructure hardware performance and hypervisor real-time operations.
  • Redesign and upgrade of Microsoft Widows Server 2003 ADDS to 2012r2, incorporating ADUC, Security Groups, GPOs Sites and Services, IPAM, AD-DNS, AD-DHCP, PKI, certification, 3rd party SSL public certification, and Domain Security. Create DFS(R), File and Storage Service, Network Print Services solutions. Maintain and optimize Roaming Profiles and Redirected Folders infrastructure.
  • Primary Active Directory, Azure and Exchange administrator responsible to create AD objects, write Group Policies and maintain standards and protocols for ADDS. Maintain security access to AD for end users, IT members and external partners. Created PowerShell and RSAT (MMC) tools and remote platforms for AD and System Administrators. Operational lead for Azure/AD configuration and administration, SharePoint 2016 (Cloud) configuration, site creation and end user consultation/training/support. Office 365 configuration, administration including user and tenant license management.
    • Managed Microsoft Applications and Collaboration Tools: Office 2016 O365, Teams, OneDrive for Business, OneNote, Skype for Business on-premise, Exchange/Outlook 2013 hybrid.
  • Upgrade, optimize and reconfigure Server 2012 to 2012r2 RDS infrastructure. Create infrastructure capacity and redundancy strategy for end-user, system resource and scalability including; network (IIS, DNS), RDS service roles and hardware. Install and configure RDS roles and features including Gateway, License, Broker and Host servers. Build and configure all VMs in server pool. Install and configure published applications to end users managed through Group Policy and targeted user groups. Monitor and maintain RDS server farm performance and resource utilization.
  • Design, build, configure and operate Security, Backup and Disaster Recovery on-premise and (DRaaS concept) infrastructure. Deploy Veeam v9.0 Backup and Recovery Hyper-V and VMware capable infrastructure. Upgrade and migrate Veeam v8.0 to v9.0 from Hyper-V based installation to VMware. Develop and test backup jobs, copy jobs, archiving, storage repositories, proxy servers and scheduling. Implement migration of NetApp/AltaVault (SaaS) appliance and SAN storage to Synology NAS synchronization service (Linux) for archiving to remote data center. Create PowerShell and WSUS managed security update solution for server Windows Server O/S and Microsoft Applications. Create procedural documentation of Disaster Recovery for both IT and executive management.
  • Implement Lite Touch and “Windows as-a Service” Windows 10 deployment solution. Deploy and engineer Microsoft MDT 2013, WDS 2012r2 and ADK based Deployment Services and Tools. Maintain upgrades and test deployment platform for Windows 7 through Windows 10. Design, configure and test classic and Build and Capture Task Sequences for bare metal, in-place (wipe and load), replace upgrade paths. Develop Windows 10 “Features and Quality Updates” for continuous “provisioning” through WSUS, Release Branches/Service Channels and GPO (Deployment Rings) controlled deferments. Create custom WinPE and WIM images for Windows 7 through Windows 10 (Builds 1511, 1607, 1703, 1709) on Dell OptiPlex fleet for both UEFI and BIOS based installations. Create layered installation of device drivers and Windows Security Updates. Automate deployment process utilizing PowerShell scripting, MDT customization files (CustomSettings.ini and unattend.xml), WICD packaging, USMT and Group Policy. Configure WDS and DHCP for PXE services.
  • Design, configure and test Application Deployment Tools, Group Policy and Image Deployment Optimization.
    • Deep knowledge of WISM, WICD and GPO deployment methodology controlling Out-of-Box security, system and user settings including Universal Apps/Appx.
    • Implemented Azure / AD Managed Domain Services with authentication, domain join and SSPR configuration.
    • O365 Office 2013 and 2016 Deployment Tools (ODT) and Office Configuration Tools (OCT) expertise.
    • Experienced Internet Explorer (11) MS IEAK, GPO - Security and functionality settings, EMIE configuration.
    • Practiced Group Policy engineer with Know-How of application and browser control through GPO Administrative Templates (ADMX) including; Office 365, Google Chrome, MS EDGE, Mozilla Firefox, Adobe Acrobat and Skype for Business.
      
  • Install, configure, test and manage Kaspersky Security Center 10 for Windows clients and server machines. Incorporate and configure Kaspersky security, A/V, application control and Real-Time security and monitoring services and policies. Provide Windows security and 3rd party application updates to client PCs. Create application packages and provide automated deployment to end user PCs. Create and provide security, application and device reporting.
    • Deployed Production Applications: Adobe Acrobat DC, Google Chrome, Mozilla FireFox, I.E. 11, MS EDGE, Office 2016 (O365) (ODT), 7Zip, Skype, VLC, System 5.
  • Administration and Support for Skype for Business hybrid implementation including; Persistent Chat Rooms, IM, SIP, Contacts and Distribution Lists, Exchange and Mindlink integration for desktop and mobile devices. Configure and maintain Skype for Business Server and Services infrastructure incl; Edge and Proxy (IIS and ARR), Persistent Chat, Web Access servers and SQL server support.

Technologies and Tools:

• Windows Operating System
  • Server 2003, 2008, 2012, 2016
  • Windows XP, Windows 7, Windows 8, Windows 10 (Builds 1511-1709)

• Virtualization and Administration
  • Hyper-V 2012R2 – SCVMM 2012r2
  • ESX VMware 5.0-6.0
  • Acropolis 5.0

• Microsoft Software and Applications
  • SQL Server 2012 – 2014
  • Exchange 2013
  • Active Directory Domain Services (ADDS)
  • Skype for Business 2015 – Administration
  • O365 Office 2016, SharePoint
  • Windows Certification Services
  • MS SCOM 2012 – Agent and Account Administration
  • WDS 2012r2, MDT 2013 (8843), ADK (1703) (1709)
  • Remote Application and Desktop Services (RDS 2012r2)
  • DNS, DHCP, IPAM
  • WSUS
  • DFS, File and Storage Services

• Systems Applications and System Administration Tools
  • Selectline Administration
  • Mindlink (Mobile and email connector)
  • UPS (Eaton) Software
  • Kaspersky Security Center 10
  • Veeam 9.0
  • Dell CCTK
  • Dell Sonic Wall VPN
  • RIMS (SNMP) Open NMS (Swisscom)
  • System 5 (email)
  • PowerShell Scripting and Management Tools
  • Total Commander
  • Team Viewer
  • Azure AD Connect
  • Orca
  • Putty
  • Remote Desktop Connection Manager
  • Wire Shark
  • MS Visio 2013

• Hardware and Network Devices
  • HP ProLiant DL360-G9
  • HP ProLiant DL380-G5
  • EMC AX4-5i SAN
  • IBM x3650 m3
  • Nutanix NX-1065-G5
  • Dell OptiPlex Micro PC (3020, 7040, 7050, 7010, 9020)
  • Eaton UPS 9130
  • Cisco Catalyst 2960 4500x
  • Cisco 887VA Router
  • Ruckus Zone Director 1200

• Contracted to assist in the implementation, configuration and testing of deployment technologies and tools. Provided consultation and technical expertise to Banking and Ship Brokerage firms.
  • Contributed to the configuration and installation of SCCM 2012r2 and separate MDT-WDS deployment infrastructure for an international Banking Firm. Designed and implemented creation of automated HP device driver installation and expanded the applications published in SCCM. Identified and consulted IT administrators on SCCM 2012r2 and SQL 2012 Disaster Recover and Backup strategy. Tested and troubleshot various aspects of the SCCM deployment process including; OS deployment Windows XP to 7 and XP to 8 and 7 to 8, Task Sequencing, PowerShell scripting, Application packaging, ACT testing and security access for IT administration to the SCCM and MDT-WDS platforms.
  • Provided AD and MDT deployment technical assistance to a multi-national shipping brokerage. Reviewed AD and Systems infrastructure and advised on a multitude of improvements and problem areas. Created and designed a reset of the Domain Controllers, FSMO roles, network access for authentication and default GPOs and GP schema. Rebuilt new Domain Controllers and troubleshot AD replication, user accounts and failing servers and VMs. Created and updated the MDT-WDS platform with new Windows 7 custom WIM and WinPE images, update device drivers for OptiPlex PCs, automated Task Sequencing with PowerShell scripting and configured the base O/S I.E. defaults and settings, application defaults and system security settings.

Technologies and Tools:

• Windows Operating System
  • Server 2003, 2008, 2012.
  • Windows XP, Windows 7, Windows 8

• Virtualization Platforms
  • Hyper-V 2012r2
  • SCVMM 2012r2
  • ESX / VMware 5.0 / 5.5

• Microsoft Software and Applications
  • SCCM 2012r2
  • SQL Server 2012
  • Active Directory Domain Services 2012r2
  • WDS 2012r2, MDT 2012/2013, ADK
  • WSUS

• Systems Applications and System Administration Tools
  • PowerShell Scripting and Management Tools
  • MS Visio 2013

• Hardware and Network Devices
  • HP Pro Desktops
  • Dell OptiPlex 745, 755, 780

• Recruited to provide 1st line support during Windows XP to Windows 7 upgrade and migration project. Troubleshoot SCCM and MDT migration incident tickets. Supported end users with user profile, application, O/S, device driver and peripheral device issues related to migration process. Assisted in the creation and configuration of application packages.

Technologies and Tools:

• Windows Operating System
  • Server 2008, 2012
  • Windows XP, Windows 7

• Microsoft Software and Applications
  • SCCM 2012r2
  • Active Directory Domain Services 2012
  • WDS 2012, MDT 2012 / 2013, ADK

• Hardware and Network Devices
  • IBM Lenovo Laptops
  • Dell OptiPlex PCs

• Developed large virtual home lab utilizing Microsoft Hyper-V technology. Created Windows AD Domain and SCCM environment for training, testing and development. Remote tutoring of collegiate level Computer Science students in the US.
  • Certification Training for SCCM 2012 (certified 06/2013)
  • Certification Training Windows 7 Enterprise Desktop Support Technician (certified 05/2013)
  • Certification Training for Windows Server 2012
  • Certification Training for Microsoft SCCVM 2012, SCOM2012, Windows Desktop Infrastructure (VDI), APP-V, MED-V
  • Extensive Microsoft PowerShell Training
  • Java Programming (Scripting and Application Development)
  • VBScript Training
  • WMI, CIM and WQL Training
  • Citrix XenApp Training

• Recruited to design and implement SCCM 2012/MDT USMT strategy for Windows XP to Windows 7 migrations at International Labour Organization - United Nations.

Technologies and Tools:

• Windows Operating System
  • Server 2008, 2012
  • Windows XP, Windows 7, Windows 10

• Microsoft Software and Applications
  • SCCM 2012
  • Active Directory Domain Services 2012
  • WDS 2012, MDT 2012, ADK

• Hardware and Network Devices
  • HP Pro PCs
  • Dell OptiPlex PCs

• Recruited to provide technical solutions and project management for a Multi-National Pharmaceutical Global End Users Informatics Team.
• Designed global multi-site MDT-WDS LTI Windows 7 deployment solution including; creation of global distribution points for MDT image deployment, creation of custom WinPE and WIM OS images. Creation of Task Sequences with custom .vbs and PowerShell scripting, USMT, population and configuration of device drivers and Windows security updates. Provided solutions for Bare metal, In-Place and Migration upgrade paths from Windows XP to Windows 7. Fully tested solution with extensive configuration of Symantec Altiris 6.x application, encryption and client configuration deployment. Modified and created software installation packages.
  • Primary application deployments:
    • Office 2007/2010
    • Internet Explorer 9 - IAEK and GPO configuration
    • Office 2010 – OCT and GPO configuration
    • Symantec/Altiris A/V and Encryption
  • Assisted in the Design, installation and testing of Global Multi-Domain SCCM 2012 Proof of Concept.
    • Fully realized SCCM 2012 POC with a focus on automation and delegated regional management for IT support teams worldwide.
  • Consulted engineering teams to develop MDM - MobileIron solution for BlackBerry, Apple, Android and Windows mobile devices.

Technologies and Tools:

• Windows Operating System
  • Server 2003, 2008, 2012
  • Windows XP, Windows 7

• Microsoft Software and Applications
  • Office 2007/2010
  • SCCM 2012
  • Active Directory Domain Services 2012
  • WDS 2008/2012
  • MDT 2012
  • WAIK

• Systems Applications and System Administration Tools
  • Symantec Altiris 6.x

• Hardware and Network Devices
  • IBM Lenovo PC and Laptops

• Contracted to provide Technical Support and White Glove Customer Service for a Multi-National Corporation’s European Headquarters. Provisioned 200 users between 2 offices in Switzerland. Administration of a wide variety of devices and technologies including;
  • Support Windows XP, Windows 7, Office 2003-2010 in an AD 2003/2008 and Exchange environment.
  • Supported Mobile Devices and Technology: Dell Laptops, BlackBerry, iPhone-iPad, Cisco VPN, WebEx, MS Lync and Inter-Call conference system.
  • Application and hardware troubleshooting, Desktop Support Management, Magic Ticket System, PBX configuration and administration.
  • Responsible for the daily rotation of backup tapes and storage. Provided file recovery and backup services for end users.
  • 1 to 1 and VIP support, set up and manage Lync A/V conferences, managed InterCall conference systems and managed Polycom video conference room.
  • Daily level 1-3 support of iPhone, iPad, and Blackberry devices. Managed the procurement and set up of mobile devices through Swisscom. Configured mobile devices for email/Exchange, Wi-Fi, and synchronization with iTunes on local computer. Updated and backed-up iPhones and iPads, BlackBerry.

Technologies and Tools:

• Windows Operating System
  • Server 2003, 2008
  • Windows Client XP, 7

• Microsoft Software and Applications
  • Symantec Backup Exec
  • Office 2003/2007/2010
  • Active Directory Domain Services 2003/2008

• Hardware and Network Devices
  • Dell Latitude Laptops

• Subcontracted to maintain and implement Microsoft based systems and services including server and workstation deployment, System and HW troubleshooting, application configuration and deployment. Provided direct client support remotely and on-site for a variety of small and medium size business.
  • Continued IT administrative support for level 3-4 at Medical Technology Institute. Trained and supported the on-site IT technician, focused on end user support and PC trouble shooting.
  • Contributed to various IT projects and support missions as a contractor in a variety of capacities.
    • AT&T-Enterprise VoIP testing technician
    • C3i-Laptop reimaging project for Johnson & Johnson
    • MPL Systems-Server Maintenance and end user support missions

Technologies and Tools:

• Windows Operating System
  • Server 2k/2003/2008
  • Windows XP, Windows Vista

• Microsoft Software and Applications
  • Symantec Ghost
  • Office 2k/2003/2007
  • Active Directory Domain Services 2k/2003/2008

• Hardware and Network Devices
  • Dell, HP IBM Lenovo PCs and Laptops

• Key member of technical support team providing local and remote level 1-2 desktop support to approximately 1,200 end users across 10 nationwide locations.
• Lead administrator for client PC imaging and deployment. Maintained HP and Dell workstations and laptops for all locations, improving compliance and reducing helpdesk support calls.
• Supported diverse groups of end users with Windows 2k/XP, Microsoft Office Pro, email provisioning, BlackBerry devices, desktop applications, hardware, peripheral devices, and network connectivity issues.

Technologies and Tools:

• Windows Operating System
  • Server 2003, 2008
  • Windows Client 2k/XP

• Microsoft Software and Applications
  • Office 2k/2003/2007
  • Active Directory Domain Services 2000

• Systems Applications and System Administration Tools
  • Symantec Ghost
  • Goldmine, IMail - Hosted Email Support Platforms
  • Track-IT Management Application
  • DameWare Remote Desktop Access

• Hardware and Network Devices
  • Dell Latitude Laptops
  • Dell OptiPlex PCs
  • HP PCs

• Designed and implemented a secure and reliable network and system infrastructure for an expanding Allied Health School. Designed, built, configured and operated a Microsoft Server 2003 AD Domain, DNS, DHCP, Routing and Remote Access, and Group Policy. Deployed 40+ Ghost imaged Dell PCs for faculty and student labs. Maintained and improved network services allowing resource access to over 300 students and faculty. Provide all IT support to Staff, guests and students including Office application support and training.

Technologies and Tools:

• Windows Operating System
  • Server 2003 SBS
  • Windows Client 2k/XP

• Microsoft Software and Applications
  • Office 2k/2003
  • Active Directory Domain Services 2003

• Systems Applications and System Administration Tools
  • Symantec Ghost

• Hardware and Network Devices
  • Dell Servers
  • Dell OptiPlex PCs
  • Cisco and Dell SoHo routers and switches