Achievement

Standardisation of the digital workplace and usage of Office 365
cloud to increase business collaboration capabilities across markets

Main tasks

• Development of an MVP in 3 sprints of 3 weeks that was tested by 60 users from all functions and markets
• Development and refinement of a business case to ensure management buy-in and approval for next phase
• Overcome compliance, risk, and security concerns related to Office 365 public cloud, and planning out user adoption journey

Achievement

Modernized product portfolio to increase annual revenues from
20m$ to >70m$ and simplified operation with cost base control

Main tasks

• Global market research and benchmarking of mobile device services and enterprise mobility management (EMM)
• Definition of department strategy related to current and future product offering, bundling, pricing, go-to-market, and sales
• Development of recommendations to optimize related to internal team and outsourcing partner setup, processes, and systems

Achievement

Business and IT endorsed digital customer channel architecture, feature roadmap, and contracted strategic digital channel supplier

Main tasks

• Definition of current and future digital channel trends and needs incl. supplier long list for make or buy option
• Prioritization of Marketing and Operation user stories & features for digital channel usage incl. enterprise-wise agreed roadmap
• Supplier selection trough typical 2 step remote, paper-based RFI and onsite, presentation-based RFP process incl. commercial and contract negotiation for final deal

Achievement

Customer need and market potential were tested with positive result, product features designed, data model & technology piloted

Main tasks

• Analysis of customer needs and market potential for new digital smart data product idea incl. senior management buy-in
• Definition of product features, functional and data requirements, and product integration into existing offering and customer portal

• Scrum master of virtual team with developers and data
  collectors for minimal viable product used internally and with test clients

Achievement

C-Level had common view on market scenarios and which payment schemes or mobile wallets to implement based on tech-giant or competitor market movements

Main tasks

• Definition of digital strategy and positioning with focus on mobile wallet payments via local and/ or global schemes like Paymit, Twint, SwissWallet, Apple Pay, Samsung Pay, and Android Pay
• Development of scenarios with Swiss market entry of techgiants and competitors reactions resulting in own best
  implementation plan incl. setup of preparation projects
• Evaluation of tokenisation options and setup for respective
  implementation projects

Achievement

Divestment took place on time with compliant new setup of contracts, customer relations, financials, data and systems

Main tasks

• Management of issuing license negotiation, setup and technical migration for payment schemes Amex, Visa, and MasterCard
• Business project manager to modify processes post business transfer and data segregation with focus on banking secrecy
• Any strategic or operational activity to fulfil deputy program
  manager and PMO lead role to support internal manager

Achievement

Aligned global service offering with >30 new services outlined, and 4 services detailed along new sales and deliver framework

Main tasks

• Definition of feasible strategy and transformation roadmap after vision setting by board and other strategy consultancy
• Development of service products to be offered to existing and new clients to compensate reduced margins in core business
• Definition of the new operating model, skills and organizational setup, and creation of a framework to sell and deliver services

Achievement

Delivery of initial ServiceNow version (MVP) and subsequent 3 drops without business disruption 5% under budget

Main tasks

• Process simplification & global standardisation across vendors, business units & countries to reduce ticket costs from $80 to $30
• Definition of strategic options and role of BU within highly political central program (supporter, mainstream, opponent)
• Management of stakeholders and scope in a heavily outsourced, multi-vendor IT environment of a business unit in a corporate transformation program

Achievement

Stable operation for half-year followed by hand-over of matured project portfolio planning and PMO methodology to 2 successors

Main tasks

• Operational management of the project pipeline & demand of a ~30m$ project portfolio with avg. 5 new projects per month
• Definition and roll-out of project methodology, processes, roles, RACI deliverable matrix, and supportive tools & templates
• Maturing project delivery from initial assessed CMMI level 1 to CMMI level 2 through quick wins & long-term roadmap (level 3)

Achievement

IT strategy defined and respective 3-year plan execution started
with first achievement of 10% cost reduction after 18 months

Main tasks

• Definition of IT strategy followed by detailed Data Centre strategy and Cloud transformation roadmap
• Development of KPIs, data feeds, and tools to provide senior IT management dashboard for faster and better decision making
• Setup of a cost cutting program incl. coaching and ongoingmonitoring of internal project and budget owners