Due to health situation in the family
Managed network security portfolio in close partnership with engineering, product management, security, risk, and audit teams, as well as top-of-the-line outsourcing partner operating network.
Communicated with customers to understand and transform existing business processes into services leveraging Interoute’s catalogue of Connectivity, Communications, and Computing Services. Managed customer expectations throughout the engagement lifecycle, serving as key point-of-contact with internal resources to address solution changes and drive continuous improvement.
Earned promotion to hold responsibility for lifecycle management of services globally as a product from concept through design, transition, operation, and retirement. Applied a holistic view of global projects to manage network demand management. Improved performance by defining efficient processes, along with necessary tools for implementation. Drafted service and operational level agreements (SLAs/OLAs) and verified inclusion of required details in third-party contracts. Key project liaison and consultant for engineering activities.
Held full accountability for service catalogue, including defining services and solutions provided to customers. Prepared SLAs/OLAs and related contracts for network services.
Led virtual team serving as single point-of-contact for network services delivery to Roche Diagnostics. Oversaw all operational and service improvement activities. Coordinated connectivity requests for all major network infrastructure changes.
Initially hired to coordinate global remote LAN service rollout to 40+ Roche sites involving design and transition of LAN services management to global organization. Fully accountable for end-to-end WLAN service delivery, including introduction, integration, and operations.
Managed multiple projects and contributed to network design and engineering.
CERTIFICATIONS
TECHNOLOGY MANAGER
PROJECT MANAGEMENT ~ CUSTOMER SERVICE MANAGEMENT ~ SERVICE DELIVERY MANAGEMENT
TECHNOLOGY PROFICIENCIES
ITSM Methodologies:
ITIL v3 Service Lifecycle Path Modules: ITIL v3 Foundation, Service Strategy, Service Design, Service Operation, Service Transition, Continual Service Improvement and Managing across the Lifecycle
Project Management Methodologies:
PMI Project Management Body of Knowledge (PMBOK): Project Integration, Scope, Time, Cost, Quality, Resource, Communications, Risk, Procurement and Stakeholder Management
Technical Concepts:
WAN Connectivity & Optimization, Site and Data Center LAN, Wireless LAN, DNS, DHCP, IP Address Management, Server Load Balancing, Global Server Load Balancing, Content Delivery Networking, Network Access Control, Quality of Service, Identity & Access Management, Network Management, Network Security, Multicast, Voice/Video-enabled Networks
Network Protocols:
TCP/IP, X.25, SNA; Routing Protocols (OSPF, BGP, MPLS, EIGRP, RIP); Layer 2 Protocols (Frame Relay, FDDI, ISDN, ATM); Authentication Protocols (TACACS+, Radius, EAP/PEAP, 802.1x)
Network Devices:
Cisco Router, Switch and WLAN Products, F5 Load Balancers, Juniper VPN Gateways, Riverbed WAN Accelerators
MEMBERSHIPS on request
Due to health situation in the family
Managed network security portfolio in close partnership with engineering, product management, security, risk, and audit teams, as well as top-of-the-line outsourcing partner operating network.
Communicated with customers to understand and transform existing business processes into services leveraging Interoute’s catalogue of Connectivity, Communications, and Computing Services. Managed customer expectations throughout the engagement lifecycle, serving as key point-of-contact with internal resources to address solution changes and drive continuous improvement.
Earned promotion to hold responsibility for lifecycle management of services globally as a product from concept through design, transition, operation, and retirement. Applied a holistic view of global projects to manage network demand management. Improved performance by defining efficient processes, along with necessary tools for implementation. Drafted service and operational level agreements (SLAs/OLAs) and verified inclusion of required details in third-party contracts. Key project liaison and consultant for engineering activities.
Held full accountability for service catalogue, including defining services and solutions provided to customers. Prepared SLAs/OLAs and related contracts for network services.
Led virtual team serving as single point-of-contact for network services delivery to Roche Diagnostics. Oversaw all operational and service improvement activities. Coordinated connectivity requests for all major network infrastructure changes.
Initially hired to coordinate global remote LAN service rollout to 40+ Roche sites involving design and transition of LAN services management to global organization. Fully accountable for end-to-end WLAN service delivery, including introduction, integration, and operations.
Managed multiple projects and contributed to network design and engineering.
CERTIFICATIONS
TECHNOLOGY MANAGER
PROJECT MANAGEMENT ~ CUSTOMER SERVICE MANAGEMENT ~ SERVICE DELIVERY MANAGEMENT
TECHNOLOGY PROFICIENCIES
ITSM Methodologies:
ITIL v3 Service Lifecycle Path Modules: ITIL v3 Foundation, Service Strategy, Service Design, Service Operation, Service Transition, Continual Service Improvement and Managing across the Lifecycle
Project Management Methodologies:
PMI Project Management Body of Knowledge (PMBOK): Project Integration, Scope, Time, Cost, Quality, Resource, Communications, Risk, Procurement and Stakeholder Management
Technical Concepts:
WAN Connectivity & Optimization, Site and Data Center LAN, Wireless LAN, DNS, DHCP, IP Address Management, Server Load Balancing, Global Server Load Balancing, Content Delivery Networking, Network Access Control, Quality of Service, Identity & Access Management, Network Management, Network Security, Multicast, Voice/Video-enabled Networks
Network Protocols:
TCP/IP, X.25, SNA; Routing Protocols (OSPF, BGP, MPLS, EIGRP, RIP); Layer 2 Protocols (Frame Relay, FDDI, ISDN, ATM); Authentication Protocols (TACACS+, Radius, EAP/PEAP, 802.1x)
Network Devices:
Cisco Router, Switch and WLAN Products, F5 Load Balancers, Juniper VPN Gateways, Riverbed WAN Accelerators
MEMBERSHIPS on request
Direktester geht's nicht! Ganz einfach Freelancer finden und direkt Kontakt aufnehmen.