• Evaluation & Migration Project: New Datacenter for Jelmoli. Consolidate distributed infrastructure components and migration to a self-service cloud solution at Swisscom, while in parallel upgrade all product solutions to the newest versions and standards.
• Business model development (Porter’s five forces and Osterwalder Canvas method) for the e-commerce concept of Jelmoli.
• Outsourcing and Offshoring to Vietnam: Legal clarifications and project preparations in Ho Chi MinhCity, ramp up teams and technology stacks for IT services (Development & support) following ITIL V3 processes and roles best practices. Managing the services for Swiss clients with a total contract volume of 4.5 Mio CHF over 5 years;
• Develop and deliver a collaboration and communication platform based on SharePoint, implementing Workflows with NINTEX and Finance reports and dashboards with SQL BI and Power BI online for Jelmoli.
• Migration & Upgrade of an outdated financial systems with over 5’000 accounts and 105 companies to a modern platform and state of the art solution, adjusting the chart of accounts to the actual organizational structure and future needs.
• Development of a mobile app, integrated with customers intranet solution based on SharePoint on Premise, full of functions and services like real-time communication with all employees, real-time BI Reports & dashboards for management, sales and logistics, HR functions, document center, and more.
• Development of “OnePortal” – collaboration and communcation tool based on MS Azure, SharePoint and Team online.
• Upgrade SharePoint 2013 to 2016 for Wincasa, development of a an Intranet Solution according HR & Marketing requirements. Integrate Beekeeper, Argus and other 3rd party solutions.
• Data integration for News and Announcements between Jelmoli, Wincasa and Swiss Prime Site “Enterprise Community” solution.
• Conceptual work NUMAS AG: Monitoring solution based on Azure products for daily data transfers between Swiss Banks and Portfolio Managers and clients.

Role:

07/2013 – 06/2015: Senior Consultant and Project Manager
07/2015 – Today: Head IT, Leading Consultant & Project manager

• Account Management: Responsible for the client areas and application portfolios (total 75 applications – Cobol, Java and .net) of General Insurance (Claims, Direct-Business, GI Personal, GI Commercial, Market & Organization, Partner Systems) and Finance of ZURICH insurance financial services Switzerland.
• Profit, Performance and Budget: Responsible for the financial performance of the above mentioned areas, budgeting and achieving the fiscal year goals and targets.
• Business Development: Responsible for business development and growth within GI and Finance for applications management, Infrastructure and service delivery.
• Sales: Responsible for the sales process - opportunity planning and sales strategy, IT roadmap, client planning, identification of new leads and developing of solutions with internal expert teams, presentation on C-level / department IT head and closing sales leads – for opportunities above 100 kCHF.
• Service Delivery: Overall responsible for service delivery, starting with requirements elicitation, solution providing, contract and pricing negotiation, development to end-to-end testing as well as implementation in production.
• Project Management: Manage to deliver small orders and larger projects in time and quality. This includes leading and coaching of project managers regarding the quality of the project documentation, PnL calculation and offering, project and staff planning, support during internal approval processes, adherence of PM guidelines and processes as well as presentation in front of clients and stakeholders.
• SLA & KPI: Responsibility for the adherence of specific service level agreements and key performance indicators within GI and Finance. This included the monthly performance reports and presentation in front of clients and stakeholders (IT Performance Score Cards, Subjective Performance Score Cards, Balance Score Cards and Customer Specific Metrics)

• Incident Management: Member of the incident management team and contact for the client escalation process to resolve high severity incidents.
• Customer Satisfaction: Responsible for customer satisfaction, measured by agreed scorecards. Definition and implementation of actions to improve scores and client satisfaction.
• Operations: Overall responsible for operational planning, which included demand & supply management, staff planning for daily orders and upcoming projects according opportunity pipeline and client rolling forecast.
• Consulting: IT consulting of the clients regarding innovation, new solutions and technologies to support client strategies and needs. Mainly focused on leading edge technologies, mobile enabling of agents and brokers, application modernization and most of all – cost savings.
• Offshoring: Responsible for transition and transformation for GI and Finance service delivery to achieve the new agreed on/offshore ratio, within application management and infrastructure operations. Teams were located in Spain and India.
• People Management: Responsible for people management –internal and external staff - for the seven above mentioned areas. On-site team leaders as direct reports, off-shore team leaders and manager dotted line.
• IT Compliance: Responsible for the adherence of the legal and corporate regulations, as well as the agreements by 2 major contracts with the client: (Application Service Providing) and ISP (Infrastructure Service Providing).
• Commercial: Responsible as a single point of contact for all clients within GI and Finance regarding commercial and contractual issues and questions.
• Reporting: Responsible for his areas regarding quality of the content of the monthly reports for our customers (SLA, KPI, Projects, RCA’s for SEV1/SEV 2 Incidents, Base Value Report (BVR), Incident-, Severity- and Availability Reports for applications and infrastructure. Presenting the results in front of client stakeholders and CIO’s within the monthly service management meetings.
• Customer Relationship: Single point of contact for all client requests and issues for ZURICH GI and Finance Switzerland on C- and IT head level.

Roles:

11/2003 – 05/2005: Senior Consultant and System Architect
06/2005 – 12/2007: Portfolio Manager Business Intelligence
01/2008 – 02/2010: Business Development Solution Manager
03/2010 – 06/2013: Account Manager General Insurance/Finance

• Business Analyst: Global Application Inventory Project.
  As a member of a team external consultants & business analysts at Perot systems in Basel, we had to collect information about all applications and solutions of the Swiss Bank Corporation (SBC, Bankverein), analyze functionalities and compare with business needs, then propose which Apps shall be decomissioned and which will be rollouted world wide.
• IT Consultant: working as an external concultant for SBC for projects like GDIP (Global Distributed Infratsructur Program), an over 400 M$ Global Infrastructure harmonization initiative.
• Senior IT Consultant: As an external consultant supporting SBC during the merger with SBG to the new UBS AG. Various projects during transition and transformation, representing Business Departments Payments and Securities within global IT standar committees.

Roles:

03/1996 – 07/1997: Business Analyst
08/1997 – 12/2001: IT Consultant & Project Manager
01/2002 – 10/2003: Senior IT Consultant & Project Manager

• Application Programmer: Developing Pharma Clinical Research Forms for global drug studies. CRF Generator, CTDMS (Clinical Trial Data Management Systems
• RACF Owner: IT Security role, grant, change or rewoke access rights to IBM TSO Mainframe applications.
• IT Support and User trainings: IT solutions for statistics and reporting (ORACLE, SAS ). Installing PC’s, Servers and Software, User Support and User Training