IT-Consulting, Projekt Koordination, Projektleitung, System Administration, 2nd/3rd Level Support, Trading Floor / Application Support, Teamleitung, Costumer Care, Rollout Koordination

Assist during the infrastructure setup and implementation of the electronic health card.

• Setup and implement predefined processes following ITIL v3
• Elaborate and document internal process flows and implement those into the new IT Service Management
• Collaboration and agreements with other departments and external vendors
• Quality control
• Monitoring of the incoming ITSM Inidents, Problems and Changes within the agreed SLA

Assist the IT Director Client Services during the implementation and merging of a enterprise company within the DACH region

• Establish new documentation, collect and merge additonal knowledge
• Create different decision memos for the management
• Administration and change of telecomunication vendors
• Collaboration and agreements with other departments and external vendors
• Analyse and verify data extracts from Mobile Device Management (Airwatch)
• Co-ordination of the hardware rollout DACH – Mobility Services
• Co-ordinate and manage Mobile phone contracts for Germany / Austria / Switzerland

International preparation of new warehouse infrastruture and 3rd Level Support for  „Pick by Voice Devices and Terminals" 

• Service and Support for Voice Server/-console (Vocollect - Commissions)
• Creation of new device profiles
• Test and rollout of new Talkman hardware devices
• Life Cycle monitoring of all Mobile Devices at branches and locations
• Service Level Management and interface to the vendor
• Release Test of new Firmware and Serverupdates
• Service and Support of the Sharepoint Teamsite

Assist the eBuy Solution Team during the test and implementation oft he new buyers plattform as „Coupa“ als SaaS solution.

• Collaborate with the Coupa consulting and product management to verify the delivery of the expected functions
• Develop further test cases fort he E2E Business Process (Business Services)
• Release Testing with HPQC and ALM
• Escalation Management
• Support the E2E test runs with different versions
• Create the new documentation for the new functions
• Assist with the Master Data Collection Prozess
• User Acceptance Test – Preparation and Execution

Leader of Implementation and configuration of the SaaS VMS System fort he hole Postbank group

• Create and track the project plan and Milestones
• Define business related process circles and create documentation
• Interface between SaaS vendor (USA) and costumer Postbank
• Implementation of special configuration requests from costumer Postbank
• Establish technical documentation and manuals for end user roles
• Stakeholdercommunikation and leading of status review meetings
• Establish the service and support unit „Center of Competence“
• ITIL Service Level Management
• Communicate escalation requests to board members

Part Project leader and Assistance during the implementation of centralized time recording and Vendor Management Systems. Coordination of third party suppliers in regards to support and setup of web applications.

• Collect requests for IT applications and web applications / take ownershio of technical issues
• Co-ordinate, track and follow up issues with third party suppliers/vendors
• Assist with project planning for rollout and UAT at client sites
• Communication with costumers, branches, third-party suppliers and the global IS (Single point of contact)
• Process design for the Timeboard application

Distribute all information about the migration process to the End users. Prepare the Assets list, which have to be migrated. Intensive, exclusive and personal support before and after the migration. Introduce users in the Office 2010 application and environment – explain about the differences, System check after the update with Netinstall

Plan, monitor and control parts of a strategic global hardware rollout with more than 100000 assets. Monitored groups have been VIP Rollouts, Home-Office und Travelling User Rollouts.

• Coordinate Rollout appointments between the regions, the target user groups and the Rollout Provider
• Create progress reports
• Vendor management
• Monitor timelines and milestones
• Collaboration with architecture board, program management and project management
• Inintiate new projects, systems for rollout and services

Support the DTZ client hardware and software infrastructure technologies company wide  Monitor SLA agreements with consultation of the HQ in London. Improve and further develop the local infrastructure and implement new systems (client / server).  

• Escalationsmanagement / Incident- /Problemmanagement
• IT Security with McAfee / Kaspersky
• Support of Business Services
• Vendor co-ordination and management
• IP Telefonie (Cisco)
• Backup Systems
• Remote control on User-/Serversystems
• Softwareupdates
• Migration from Office 2003 to Office 2007
• Client Service Integration
• Desktop/Laptop reimaging and wiping of confidential data
• (Blackberry) Mobile Device Management and Support

Single point of contact for the local German branch in Frankfurt. Responsible for Hard- and Software assets, Vendor Management, Server support and all IT related Issues.

• 1st/2nd Level User Support
• ITIL Service Level Management
• External vendor management
• Create and establish a local user access structure within the document mangement system
• Collaboration with the 3rd Level Support in Chicago and London
• Install of new server hardware and client services
• Migration from Office 2003 to Office 2007
• Asset management for the German location
• Incident documentation, update and track open issues
• Document and escalate problems
• Co-ordinate business requirements between DMS team and DMS admin team
• Consulting service for project teams - using of documents for within the DMS system
• Implement data security inside DMS that no other branches get access
• Document archiving
• Managing mobile devices, setup and support of Blackberry devices
• Support oft he Avaya Telefone system, including Voicemail and Audix
• Recovery of laptop and desktop station, MFP's support
• Manage external data archiving procedures

Description: Supporting the daily business during the Altiris system Management Rollout and reduce the amount of incoming IT calls.

• Remote support of branches all over Germany
• 1st/2nd/3rd Level Support during daily business hours
• Collaboration with the server team at the HQ in UK - Bracknell
• Hardware moves and additional services (IMAC)
• Documentation of Incidents and Changes
• Support and maintenance and configuration of all local MFP’s
• Configuration of VPN and Pointsec encryption
• Document manangement and archiving

Standard Usersupport, Hardware- and Netzwork maintenance in a multicultural environment

• Migration of 1500 User from Windows NT to Windows XP Professional
• Softwaredeployment with SMS Server environment
• 1st/2nd Level Support during daily business hours
• Collaboration with IT departments from other national banks all over europe
• Remote user support via phone and remote sessions
• Support of the „Desaster Recovery“ facility (Standby Site)
• Trading Floor Support (Bloomberg, Reuters, Xtra etc.)
• Prepare laptops for remote access and maintenance (Setup of encryption software, VPN etc.)
• Service and support for all local MFP and network scanning stations
• Client Service and Device Management
• Manage and co-ordinate Backup procedures and the archiving from 40 different backup servers

Support of traders at the biggest trade center of Europe

• Bloomberg Softwaresupport and administration of license keys
• 1st/2nd Level Support during daily business
• Collaboration with the 3rd Level Support Team and the Network department
• Manage handhelt and PDA devices (Palm OS / Windows CE)
• Manage Reuters 3000 Xtra accounts and selected Feeds
• Trader desk moves
• Setup of user and exchnage accounts
• Administration of group policies
• Personal support of branches in Hamburg and Stuttgart
• Monitor the „Knowledge Base“
• Setup, support and execute the video live feeds from within the trading floor to different TV stations (Bloomberg TV, N24 und N-TV)
• Incident tracking and taking over ownership

• User account administration and account setup in a large number of systems (for example: Smartstream, Global Manager Risk Vision, Comforex Trader etc.)
• Monitoring of active user access accounts
• Single point of contact for access rights and authorization company wide (worldwide) for specific applications and service groups
• Monitoring of authorization signatures and updating those
• Statistc report of active access rights and access groups
• Administration of webpage tools (Intranet) for account requests
• Account Validation and comparing data integrity for IT security reasons

Single point of contact for client Deutsche Bank as Leader from 7 technicians from the external vendor (CompuNet).

• Lead and supervise a team of 6-8 IT professionals
• 1st/2nd Level Support during daily business
• Client services and operational support
• Monitor SLA agreements between Deutschen Bank and external vendor
• Leading the call-center activities
• Documention and archiving (incidents and escalations)
• Performance reporting
• Asset management and request management of new Hard- and Software